- Incoming: FREE
- Outgoing – Local: FREE
- Outgoing – India: FREE
- SMS – Local & International: FREE
- Validity: 7 Days – 3 months
- NW Selection: Automatic
- Billing: Prepaid
Activation process
You need to specify an activation date for these cards. No activation on Sundays. Your phone number will be sent to you only after activation. Your validity period begins when the card is activated, due to which we suggest to activate only the day before you travel.
Using the SIM Card
Using the SIM Card for the first time
- Power off your phone
- Insert your new SIM card
- Power on your phone
- Ensure roaming is enabled in settings
- Your phone should connect on a GSM/WCDMA/LTE network.
Please also note, using this SIM card to surf Internet or make calls outside USA/Canada/Mexico will significantly reduce the data and voice usage capacity, or even cause the SIM card to stop functioning.
Receiving calls
People in North America can dial your number directly to reach you, for example, 1 804 555 1233; People outside North America need to add + to your number, for example, +1 804 555 1233
Calling a number in North America
Dial the 11 digit number directly; for example, call number 1 804 555 1233 directly. You can also add + to the number before dialing. There is no distinction between a landline number and a mobile number in North America
Calling a land line in Mexico
Dial “011” or “+” + 52 + phone number. E.g. 011 52 999 1 23 45 67 or +52 999 1 23 45 67
Calling a mobile number in Mexico
You need to add an additional “1” before the local number to call. Dial “011” or “+” + 52 + 1 + phone number. E.g. 011 52 1 999 1 23 45 67 or +52 1 999 1 23 45 67
Calling an international number when in North America or Mexico
Dial “011” or “+” + country code + phone number. For example, to call India number 022 24216344, dial “01191 22 24216344” or +91 22 24216344.
Helpdesk
TSIM’s customer service agents can be reached via email at services@tsim.in or phone +91 22 24216344.
Emergency Call Number: 911
Please dial “911” to report an emergency. They will ask you your location and the nature of the emergency. There are penalties for calling this number when not in emergency situations.
Extension of validity
These cards can be refilled at the telecom operator’s site for an extension of validity. The telecom operator name is mentioned on the SIM card that you receive. These refills will generally be more expensive than the rates paid to TSIM. However, we are not in a position to aid you in extending the validity of the card.
APN Setting
APN setting is automatic and should not require to be set manually. In case of no data initially please restart your phone and wait for a few minutes.
eSIM Details
What is an eSIM?
eSIM stands for “embedded” SIM which is installed in your phone by scanning a QR code or tapping a notification. If an activation date is required the QR code / Notification is sent after activation, else 24hours after completing your documentation.
eSIM Advantages
- Easy to use: Set up your plan by scanning a simple QR code or tapping a notification.
- Save on Shipping cost: No physical delivery requirement
- Save on time: In a rush to travel? We will send eSIM QR Code via email. Scan it as per instructions and It will be ready to use upon arrival.
- Keep your original SIM: The eSIM is in addition to your original SIM which will work as usual if you need it.
eSIM Disadvantages
- Unfamiliar: Since it is a new technology expect to be learning a bit.
- eSIM Compatible Phones: eSIM will only work in eSIM compatible phones. As a general rule, iPhone 11 and Android model 2021 and higher models are compatible with eSIM.
- Single Use Only: Most eSIM codes can be used only once. Please do not delete the eSIM created on your phone, since it cannot be recreated on your phone or any other phone. However you can de-activate the eSIM when not needed from your settings.
- Transfer of eSIM: To transfer an eSIM from one phone to another you must visit the store of the Operator concerned. However some USA eSIMs can be transferred from one iPhone to another.
Activating eSIM on your Device using a QR Code
Most eSIMs are installed using a QR code. The QR code is sent to you by eMail. You need an Internet connection to install an eSIM
iPhone XR, XS and newer
- Go to Settings, then Cellular.
- Select Add a plan, and the Camera app will open.
- Point your camera at the QR activation code until you see a message that says Installing cellular plan.
2021 Android and newer
- Go to Settings > Connections > SIM card manager
- Tap Add mobile plan
- Tap Add using QR code
- Scan the QR activation code
Activating eSIM on your Device using an Operator Notification
T-mobile, AT&T and some other operators make it even simpler to install eSIMs. They send a notification directly to your phone. Just tap on the notification and follow the instructions as in images below. The notification is sent to the phone you intend to use on your trip for which you have given us the EID and IMEI number by dialing *#06#. Click here to know why IMEI and EID numbers are needed.
Ashish –
Worked exceptionally well.
Services Tsim –
Thank you for your kind review.
Naresh Agicha (Verified user) –
Excellent coverage, calling is a bit of problem. Net works perfect throughout.
Don’t have to roam around airport for a card. Started instantly as soon as I landed.
Services Tsim –
Thank you for your kind review.
Urvi Punyamurtula (Verified user) –
Purchased e-SIM. Entire process has been very quick. Very helpful customer support team. Needed advancement in date of activation, which was done by the support time within no time. Hassle free activation, SIM started as soon as I landed in Toronto airport. However, data plan offered is somewhat low, would have loved to have some more data, especially coming from India where data is very economical.
Services Tsim –
Thank you for your balanced review.
Amit Bhatia –
I was not satisfied with the service this time as the sim stopped working after 4-5 days in Canada and there was no satisfactory response from your side to solve the issue .
Services Tsim –
We are sorry the eSIM did not work for you. We have been in touch with the operator on this issue but have not received any response as to why the eSIM stopped working after 5 days. Thank you for taking the time to record your experiences.
Ninad Kajale (Verified user) –
Worked perfectly fine at US as well as Mexico. Since the number was to be allotted on activation, I was a bit worried but it worked very smoothly and immediately. The internet speeds were decent at both places and I didn’t face connectivity problems anywhere. Great value for money.
Services Tsim –
Thank you for your detailed review
DR PRADIP JOSHI (Verified user) –
inspite of repeated reminder to activate the sim on day of travel it was not activated very disappointing experience got the refund after returning
Shubh (Verified user) –
Worked perfect in Mexico. The support team was there to help during the first day as was unable to make calls but internet was available . Thank you guys
Services Tsim –
Thank you for your kind review.
Faiyaz Ahamed (Verified user) –
I am using this SIM for past 1 month and i am really enjoying this service. I already referred the same to one of my friend and he is also enjoy the same. Finally two happy customers. Thank you TSIM ?
Services Tsim –
Thank you for your kind words and recommendation.
Vinit Gupte (Verified user) –
Need some improvement in cross border transit connection. Takes time and restarting to start the service
Services Tsim –
Its true a phone usually requires either some time or a restart when crossing borders. Thank you for bringing this to the attention of our buyers.
vikas.jain (Verified user) –
Its a good product if you are travelling to Canada. You would be able to do the free unlimited calling to any of the local number and India.
its a worth to get this sim card when you are travelling. Good service provided by Tsim. Some time I faced the issues while calling but tsim customer care helped me and solved the issues quickly.
Thanks.
Services Tsim –
Thank you for your kind and detailed review.
Jayant chawla (Verified user) –
Misguided and wrong information for calling back to india.
And then when I sent a mail for my unpleasant experience, no revert or remorse shown.
Rest local service and data was good service.
Services Tsim –
The SIM card that was chosen by you required 2 stage dialing to India. This was informed to the person who ordered the card. We apologise for the confusion regarding the issue. Thank you for bringing this to our notice.
Shiva Kumar (Verified user) –
Easy way to land in a foreign country with a number in your phone.. works great in Canada and USA .I have visited both countries with Tsim. In Canada my calling stopped may b due to data expiry in three weeks .I had one month plan..but India calling and data were too good .. this is the cheapest and easiest you can get.. thank you Tsim
Services Tsim –
Thank you for your kind words and review.
sarbjit chhina (Verified user) –
I bought a sim for US and Canada. The service for US was good. However as soon as I landed in Canada, the sim stopped working. It does not get connected to any network. I have been contacting the customer service and have not got any resolution yet. I only get one liner answer that it is not resolved. No ETA has been provided. Not happy with the service at all.
Services Tsim –
We are sorry for the unfortunate interruption in the Canada service while you were on tour. We have been in touch with the operator to ensure that it does not repeat. We apologise once again that we could not resolve it in time for your visit.
Arjun –
Unbelievably good service and reasonably priced. We went for the unlimited plan and our itenary included the most rugged far off places. However, the reception and speed was brilliant with almost no lapses throughout the journey which included Boston, Montreal, Vancouver and Toronto.
Services Tsim –
Thank you for your kind words and for detailing the areas in which the SIM card worked.
Nitin (Verified user) –
The sim card worked both in the US as well as Canada. However while in New York and New Jersey area the data service was not good enough, there was no 4G connectivity in this area. However in Philadelphia and Toronto (in fact entire Ontario) the 4G connectivity was fantastic. I found the card very useful and value for money. I highly recommend this to everyone travelling to the US and Canada.
Services Tsim –
Thank you for your kind words and for detailing the areas in which it worked. We are sorry you did not have 4G signal throughout.
Ramesh (Verified user) –
Affordable and good service
Services Tsim –
Thank you for your kind words.
Varsha Thosar (Verified user) –
Totally useless as was given an expired SIM CARD. And I realised it on reaching USA.
Still awaiting refund for the same.
Would not recommend to anyone
Services Tsim –
We apologise for the inconvenience. The provider informed us of the defect in the card only after you had traveled. We are working with them to ensure that this does not recur. Thank you for taking the time to detail your experiences. Your refund has been processed.
Vinit Gupte (Verified user) –
Excellent service. Always use it when I travel to USA and Canada
Services Tsim –
Thank you for your kind words.
Suneet Tandon (Verified user) –
One of the best SIM cards for USA and Canada. All worked perfectly well. I mist compliment the sales and after sales team that every step of order and delivery was notified by mail and phone.
Keep it up.
Services Tsim –
Thank you for your kind words.
Sandeep Kler (Verified user) –
I always use Tsim on my US and Canada visits. Excellent service and support
Services Tsim –
Thank you for your kind words and continued support.
jayant dave (Verified user) –
did not get data service in Canada – so no use there.
in USA all was fine and perfect.
Services Tsim –
We are sorry you could not get Data in Canada. In rare cases the APN settings need to be done when crossing country borders. We apologise for the inconvenience and thank you for your balanced review.
Ananthakrishnan G (Verified user) –
I used Tsim from 15/6/2018 till 30/6/2018 at Montreal, Quebec, Ottawa, Toronto, Niagara in Canada and at New jersey and at New York. Extremely useful no issues. Good Coverage and Data as promised. Will recommend to all to buy without fear.
Services Tsim –
Thank you for detailing the areas in which it worked and your recommendation.
ASJK ahgsflajH –
It was very helpful. Signal was very good for most parts, some parts in Boston were not as good. Will use again.
Services Tsim –
Thank you for your kind words and continued support.
Himanshu (Verified user) –
I have used Tsim last month while travelling to Canada & USA for 2 weeks and it was quite convenient and have never faced any problems pertaining to network or data. I was little afraid due to my previous experience where they have taken my card details and later charged extra for usage but with Tsim it was transparent and did NOT face any after sales surprises.
Services Tsim –
Thank you for your kind words
fali (Verified user) –
worked perfectly and had no problems whatsoever.it is very handy if you are travelling for anything more than two weeks. i just wish that they would include europe in this card
Services Tsim –
Thank you for your recommendation.