- Standard+micro and nano size SIM card available to fit all phones.
- We require a copy of your passport and visa. Link to upload the same will be sent after you order the SIM
Using the SIM Card
Using the SIM Card for the first time
- Power off your phone
- Insert your new SIM card
- Power on your phone
- Ensure that roaming is turned on your phone.
- Your phone should connect on a GSM/WCDMA/LTE network.
Please also note, using this SIM card to surf Internet or make calls outside covered countries will significantly reduce the data and voice usage capacity, or even cause the SIM card to stop functioning.
Receiving calls
People anywhere in the world can dial your UK or French number directly to reach you, for example, +44774132 12345 or +33674132 12345. The local number is especially useful for booking cabs, hotels and restaurant reservations.
Making local calls
For the purposes of this card, local calls include calls to any country mentioned under “Coverage”, from any country mentioned under “Coverage”. To make such calls use the full international format. E.g. to call a UK landline number from any country use (for example) +44 207 222 1234.
What is an eSIM?
eSIM stands for “embedded” SIM which is installed in your phone by scanning a QR code or tapping a notification. If an activation date is required the QR code / Notification is sent after activation, else 24hours after completing your documentation.
eSIM Advantages
- Easy to use: Set up your plan by scanning a simple QR code or tapping a notification.
- Save on Shipping cost: No physical delivery requirement
- Save on time: In a rush to travel? We will send eSIM QR Code via email. Scan it as per instructions and It will be ready to use upon arrival.
- Keep your original SIM: The eSIM is in addition to your original SIM which will work as usual if you need it.
eSIM Disadvantages
- Unfamiliar: Since it is a new technology expect to be learning a bit.
- eSIM Compatible Phones: eSIM will only work in eSIM compatible phones. As a general rule, iPhone 11 and Android model 2021 and higher models are compatible with eSIM.
- Single Use Only: Most eSIM codes can be used only once. Please do not delete the eSIM created on your phone, since it cannot be recreated on your phone or any other phone. However you can de-activate the eSIM when not needed from your settings.
- Transfer of eSIM: Transfering an eSIM from one phone to another is usually not possible. However some eSIMs can be transferred from one iPhone to another.
Activating eSIM on your Device using a QR Code
Most eSIMs are installed using a QR code. The QR code is sent to you by eMail. You need an Internet connection to install an eSIM
iPhone XR, XS and newer
- Go to Settings, then Cellular.
- Select Add a plan, and the Camera app will open.
- Point your camera at the QR activation code until you see a message that says Installing cellular plan.
2021 Android and newer
- Go to Settings > Connections > SIM card manager
- Tap Add mobile plan
- Tap Add using QR code
- Scan the QR activation code
Activating eSIM on your Device using an Operator Notification
T-mobile, AT&T and some other operators make it even simpler to install eSIMs. They send a notification directly to your phone. Just tap on the notification and follow the instructions as in images below. The notification is sent to the phone you intend to use on your trip for which you have given us the EID and IMEI number by dialing *#06#. Click here to know why IMEI and EID numbers are needed.
Helpdesk
TSIM’s customer service agents can be reached via:
Email: services@tsim.in
Chat: https://www.tsim.in
Phone: +91 22 24216344 / +1 646 918 1335 / +44 203 773 2460.
Mohan Kumar (Verified user) –
Terrible SIM card for Europe. Waste of money as data did not work, calls and text messages did not work sometimes in London and Italy for which we needed. We are very disappointed and think that Airtel roaming is better!
Services Tsim (Verified user) –
We are sorry the SIM card did not work for you. We do recommend customers get in touch with us when faced with such trouble since usually it is some small setting on the phone that needs to be enabled. Thank you for taking the time to record your experiences.
Soumitra Ghosh (Verified user) –
It’s good value, convenient and easy to use.
Services Tsim (Verified user) –
Thank you for your kind review.
Abhijeet Mande (Verified user) –
It was good experience with T sim.
Sim was working well while in Europe tour…
Customer Care response is also very good and my quaries and problems were resolved on priority.
Services Tsim (Verified user) –
Thank you for your kind words.
Amrita (Verified user) –
I had a very good experience with this card.
Network Availability is very good throughout Europe .
Value For Money!
Services Tsim (Verified user) –
Thank you for your kind review.
Gaurav (Verified user) –
The e-sim worked very well.
Further, I wanted to register the e-sim with the service provider Orange for future use for which I needed the NSCE number. TSIM could not provide the same to me. Otherwise, the card worked well.
Services Tsim (Verified user) –
Thank you for your balanced review. We are in touch with Orange on the NSCE issue.
Abhishek (Verified user) –
Superb services at affordable cost. Took the 1489 plan for 30 days. Seamless services in Norway and Sweden. At less than half the cost of other providers. India calling was indirect but hardly needed it as could do whatsapp call to almost everyone. Used the internet without thinking much still only 3-4GB data used. No Hotspot but was not a problem for me. You can buy 2nd sim for your companion still the cost would be less than others. Perfect for leisure holidays and vacations. Don’t think twice before buying. And you get a free gift too a travel adapter which is so useful in Europe. Thanks Tsim.
Services Tsim (Verified user) –
Thank you for your kind words and for specifying the countries in which it worked.
Shashank Gangwar (Verified user) –
I bought it for my Europe Trip covering Italy, Switzerland, France and Netherlands. Best thing they sent it to my home on very next day of my order placement. They sent Sim of Orange company. They also sent multi plug charger as gift which was very helpful on our trip.
Customer Support was also prompt as I was sceptical whether it will work or not when I reach Europe.
When I landed in Europe, it started working automatically. Throughout my trip, it worked seamlessly without any issue and I didn’t face any network issue anywhere.
100 percent recommended.
Services Tsim (Verified user) –
Thank you for your kind recommendation and for detailing the countries in which it worked.
Usha Joseph (Verified user) –
I’ve been using Tsim for years now and have had seamless service. Thank you team Tsim👍🏼👍🏼
Services Tsim (Verified user) –
Thank you for your kind words and long support.
niladri bose –
first of all, the serivce is very prompt and true. whatever that is written is what you get. very fast and very prompt in delivery of sim. the activation was very smooth and all features of the plan worked wonderfully well. coverage was fantastic. highly recommended for usage. five stars for internet coverage, calls and coverage. look no further but TSIM for your communication needs
Services Tsim (Verified user) –
Thank you for your kind words and recommendation.
Gopinath (Verified user) –
I am highly satisfied with the internet service. It worked well both the places I travelled, Paris and Switzerland. The Internet worked on hill tops like Grindelwald First, Mannilchen.
10GB data for 11 days tour was quite large even after video calling . The price offered is competitive.
I didn’t use direct calling. Hence no comments
Services Tsim (Verified user) –
Thank you for your kind review and for detailing the places at which it worked.
Nikunj (Verified user) –
We travelled for 13 days in Europe. France, Switzerland and Italy. Good connectivity and good data speed. It made my travel so comfortable.
Services Tsim (Verified user) –
Thank you for your kind review and for detailing the countries in which it worked.
AK (Verified user) –
The buying process was quite simple, and the prices are competitive.
After placing the order, the SIM cards arrived a day later. Hassle-free activation when we landed in Europe, and the cards worked seamlessly almost everywhere. There were a few instances where data did not work, but we were fortunate to be close to wifi options for it not to become a problem.
Services Tsim (Verified user) –
Thank you for your kind and balanced review.
Ajith (Verified user) –
Worked very well in the countries it was supported. Didn’t work in Switzerland, which is as per the specification. I missed seeing that it didn’t work in Switzerland before buying it.
An issue I had was that it asked for a “SIM Unlock PIN” the moment I put in the SIM and started the phone. This blocked starting up the phone itself, so I can’t even connect to Airport WiFi and ask TSIM Customer Service for help!. I had to then remove the TSIM and restart the phone just to connect to WiFi and send an email to TSIM Support, who promptly replied with the SIM Unlock PIN. I used the PIN and I was good to go.
That’s not the end of it. I had to restart the phone once later, and the damn thing asked for the SIM Unlock PIN again! Now, I didn’t remember the PIN, so once again, I had to remove the TSIM from the phone, restart, connect to WiFI, check the email for the PIN, put back the TSIM, and unlock with the PIN. Frustrating!
I wanted to give 3.5 stars, but there is no option for that. Would have been 4.5 stars if there was no “SIM Unlock PIN” issue.
Services Tsim (Verified user) –
We are sorry you were bothered by the repeated asking of PIN by the SIM. It is indeed frustrating when that happens. One way is to disable asking of PIN from the settings of the phone. In setting search for SIM PIN or in iPhone go to Mobile Data -> SIM PIN -> Disable SIM PIN. We apologise for the inconvenience and will work to find a way to warn customers about this.
Mansi (Verified user) –
Super
Services Tsim (Verified user) –
Thanks
Pooja (Verified user) –
The sim was delivered on time and instructions were clear for how to use the sim. There was no hassle in using the sim internationally.
Services Tsim (Verified user) –
Thank you for your kind review.
Debkrishna Mukherjee (Verified user) –
This SIM was more than useful during my trip to Europe. Calling to India and other European numbers was very easy and worked perfectly. The data bandwidth and quality was good and served my purpose. The best part was that it worked well in quite remote areas of Iceland and Norway apart from the cities.
Services Tsim (Verified user) –
Thank you for your kind review and for detailing the countries in which the 30Day 10GB option worked.
Raj –
Europe eSIM worked flawlessly, in some places of Swiss I had to manually select a network for better internet speed.
Services Tsim (Verified user) –
Thank you for your kind words and for recording your experience in Swiss.
Dilu (Verified user) –
It worked fantastically well for me. We travelled for 13 days in Europe. France, Switzerland and Italy. There was no issue anywhere. Good connectivity and good data speed. It made my travel so comfortable.
One tip – Whenever you are entering a new country, if you are not getting the network, please restart.
Services Tsim (Verified user) –
Thank you for your kind review, for detailing which countries it worked in and for the tip!
Radhika (Verified user) –
I used the SIM card in Greece and Austria and it worked well in both countries and the speed was also good. The only downside was that hotspot was allowed only UK.
Services Tsim (Verified user) –
Thank you for your kind review
Mukesh Sanklecha (Verified user) –
While the internet worked fine, i could not make a single call using the two step dialing and customer care could not help me despite trying for several hours. When i emailed them about my experience, they did not reply or compensate… So they did not deliver what they had promised nor did they compensate me for deficiency of services.
Services Tsim (Verified user) –
We are sorry the 2 stage dialling did not work for you. We did try our best to help you but sometimes remote assistance is difficult.
Shalin Shah (Verified user) –
I have purchased Data card for Europe. It give good speed in Europe, but please take care for Switzerland (NO service). Rest is good.
Services Tsim (Verified user) –
It is true that the option you took (19GB) does not have coverage in Switzerland however most of the other options do. This is caused by the fact that Switzerland (as also Turkey) is not part of the EU. We understand the confusion this can cause and are looking to standardise coverage as much as possible. Thank you for taking the time to record your experiences.
Yash –
The Orange holiday zen worked fine on our trip to Switzerland, France and UK. Activation was easy. We got decent speeds in all countries. Would definitely take TSIM for my future international trips.
Services Tsim (Verified user) –
Thank you for your kind review and for detailing the countries in which it worked.
Debkuntal Mahajan (Verified user) –
Hopeless. Purchased the Rs 1,389/- card for Germany & Austria. In Germany, the card worked OK for calls to India. But in Austria, it DID NOT WORK AT ALL for calls to India. Will neither purchase in future nor recommend to others.
Services Tsim (Verified user) –
We are sorry the 2 stage dialing system did not work in Austria. We are checking why. Thank you for taking the time to record your experiences and we hope you will give us the chance to serve you again.
sreenivasulu reddy thatti (Verified user) –
The SIM card is very easy to use and worked for me great. I used it for 15 days in my Europe trip. Calling India numbers is a 2 step process. But I used mostly for Internet and Whatsapp.
Services Tsim (Verified user) –
Thank you for your kind review.
raj agra (Verified user) –
Very easily started and online backup is very responsive
Services Tsim (Verified user) –
Thank you for your kind words.
Darshan Kamdar (Verified user) –
It worked well in Germany, but in Switzerland internet speed was very bad, was able to use only for text message on WhatsApp.
Services Tsim (Verified user) –
Thank you for your balanced review. We are sorry you did not get good speeds in Switzerland.
Deepak Singh (Verified user) –
Worked very well. Fully satisfied
Services Tsim (Verified user) –
Thank you for your kind review.
Gautam (Verified user) –
Sim worked perfectly fine for me . It got activated once I landed in Europe and not even once required to contact customer support. Overall happy customer.
Services Tsim (Verified user) –
Thank you for your kind review.
Dinesh Goyal (Verified user) –
I have taken the sim 4th time and it never dissappointed me. I have recommended many of my friends and all of them are satisfied with their purchase.
Services Tsim (Verified user) –
Thank you for your kind review and recommendation.
Jitin Sharma (Verified user) –
Worked like a charm across France, Netherlands and Switzerland. Expect reduced speeds in Switzerland but got 5G mostly everywhere.
Esim is definitely useful and customer service was helpful to give early activation.
Services Tsim (Verified user) –
Thank you for your kind words and review and for detailing the countries in which it worked.
Gurpinder Singh (Verified user) –
Overall, it was a good experience with TSIM, and I would definitely use it again on my next EU trip and would recommend others too.
Details: I bought 4 sims for our group travel, 10 GB internet & 30 days (UK number). 5 stars for prompt delivery.
Coverage – never faced signal network problems across all the countries I travelled, even in remote areas (Austria, Czech, Germany, France, Switzerland, Spain and Croatia) and got 4G everywhere.
App – Data can be monitored easily through 3 (Service provider) app.
Customer service support – TSIM chat service was very prompt, and they resolved the issue within a few minutes. As I encountered a problem with sim-code, the customer support was responsive via call and WhatsApp even at late night in India.
Services Tsim (Verified user) –
Thank you for your detailed review and kind words.
Nirmal Agarwal (Verified user) –
Used tsim in spain and austria. Mobile data were good and available almost every where. Economical and good. We had multiple tsim and Eu calls were unlimited free. This helped us to talk each other
Services Tsim (Verified user) –
Thank you for your kind review.
Jatin (Verified user) –
Just Few minutes kept data on & 3.50 GB consumed
Services Tsim (Verified user) –
On 5G networks downloading defaults are different and can lead to higher data consumption. Also due to higher speed updates and background downloads complete in seconds. Thank you for taking the time to record your experiences.
Siddharth (Verified user) –
TL; DR – Very good coverage in all the three countries I travelled (France, Spain and Portugal). Very helpful customer service provided by TSIM.
Details
I bought 2 sims –
1) Rs. 2,489 with 19 GB internet & 28 days (Spain number) for myself.
2) Rs. 1,389 with 10 GB internet & 30 days (UK number) for my spouse.
Delivery for both the sims was prompt and I got the sims within the next 1 day. 5 stars for that.
Activation for Spain number went smooth when we landed in Paris. However, there was some glitch with the UK number and calls weren’t going through. TSIM chat service was very prompt and they resolved the issue within few minutes.
Coverage – never faced signal network problem across all the three countries – France, Spain and Portugal even in remote areas. Got 4G everywhere.
Few minor issues that I faced
1. I wasn’t able to make EU calls using the Spain number when I was in Spain. This was probably because only local calls were allowed which wasn’t mentioned in the product description. However, TSIM customer service tried to debug the issue a lot and even replied at late India hours over whatsapp. Hats off to them. Since internet was working so it wasn’t a major issue.
2. I had difficulty in checking remaining data balance for Spain number on the movistar account. I couldn’t download the movistar app on phone since it is not available for India playstore. I had to resort to tracking data usage from my phone settings. This wasn’t a problem with the UK number where my spouse was able to clearly check the data balance on the 3 (Service provider) app.
Overall it was a good experience with TSIM and I would definitely use it again on my next EU trip.
Services Tsim (Verified user) –
Thank you for your kind and detailed review.
Krishnan (Verified user) –
The Unlimited Europe SIM Card that I have purchased in India, was very useful to me in making local calls in various European Countries and also calling to Home, India. I am a Regular user of this SIM card for my travels to Europe and they provide Good Service and I enjoyed using the SIM card during my travels in Europe.
Services Tsim (Verified user) –
Thank you for your kind words and long support
Usha Joseph (Verified user) –
Tsim worked perfectly throughout Europe. Connectivity was seamless even in remote areas. My only minor issue was getting balance enquiry. Calls to india and local calls were uninterrupted and clear. Keep up the good work
Services Tsim (Verified user) –
Thank you for your kind review.