- Standard+micro and nano size SIM card available to fit all phones.
- We require a copy of your passport and visa. Link to upload the same will be sent after you order the SIM
Using the SIM Card
Using the SIM Card for the first time
- Power off your phone
- Insert your new SIM card
- Power on your phone
- Ensure that roaming is turned on your phone.
- Your phone should connect on a GSM/WCDMA/LTE network.
Please also note, using this SIM card to surf Internet or make calls outside covered countries will significantly reduce the data and voice usage capacity, or even cause the SIM card to stop functioning.
Receiving calls
People anywhere in the world can dial your UK or French number directly to reach you, for example, +44774132 12345 or +33674132 12345. The local number is especially useful for booking cabs, hotels and restaurant reservations.
Making local calls
For the purposes of this card, local calls include calls to any country mentioned under “Coverage”, from any country mentioned under “Coverage”. To make such calls use the full international format. E.g. to call a UK landline number from any country use (for example) +44 207 222 1234.
What is an eSIM?
eSIM stands for “embedded” SIM which is installed in your phone by scanning a QR code or tapping a notification. If an activation date is required the QR code / Notification is sent after activation, else 24hours after completing your documentation.
eSIM Advantages
- Easy to use: Set up your plan by scanning a simple QR code or tapping a notification.
- Save on Shipping cost: No physical delivery requirement
- Save on time: In a rush to travel? We will send eSIM QR Code via email. Scan it as per instructions and It will be ready to use upon arrival.
- Keep your original SIM: The eSIM is in addition to your original SIM which will work as usual if you need it.
eSIM Disadvantages
- Unfamiliar: Since it is a new technology expect to be learning a bit.
- eSIM Compatible Phones: eSIM will only work in eSIM compatible phones. As a general rule, iPhone 11 and Android model 2021 and higher models are compatible with eSIM.
- Single Use Only: Most eSIM codes can be used only once. Please do not delete the eSIM created on your phone, since it cannot be recreated on your phone or any other phone. However you can de-activate the eSIM when not needed from your settings.
- Transfer of eSIM: Transfering an eSIM from one phone to another is usually not possible. However some eSIMs can be transferred from one iPhone to another.
Activating eSIM on your Device using a QR Code
Most eSIMs are installed using a QR code. The QR code is sent to you by eMail. You need an Internet connection to install an eSIM
iPhone XR, XS and newer
- Go to Settings, then Cellular.
- Select Add a plan, and the Camera app will open.
- Point your camera at the QR activation code until you see a message that says Installing cellular plan.
2021 Android and newer
- Go to Settings > Connections > SIM card manager
- Tap Add mobile plan
- Tap Add using QR code
- Scan the QR activation code
Activating eSIM on your Device using an Operator Notification
T-mobile, AT&T and some other operators make it even simpler to install eSIMs. They send a notification directly to your phone. Just tap on the notification and follow the instructions as in images below. The notification is sent to the phone you intend to use on your trip for which you have given us the EID and IMEI number by dialing *#06#. Click here to know why IMEI and EID numbers are needed.
Helpdesk
TSIM’s customer service agents can be reached via:
Email: services@tsim.in
Chat: https://www.tsim.in
Phone: +91 22 24216344 / +1 646 918 1335 / +44 203 773 2460.
Nishank (Verified user) –
I used the SIM in Iceland and it worked flawlessly. Reading the reviews I was dicey but the risk taken was well deserved. The SIM worked everywhere on the whole island and 2 stage calling also worked. My research told that it’s teh cheapest option available for Indians travelling EU
Go ahead and buy
Services Tsim (Verified user) –
Thank you for your kind review and recommendation.
Neel Godambe (Verified user) –
We purchased 4 sim cards. Out of that 2 did not work. After sometime the third one stopped working. No way to contact the customer service. Had to use roaming facility by using our Indian sim card. Very disappointed as we had faith & trust in Tsim products. One should look for long term benefits rather than short term benefits.
Services Tsim (Verified user) –
The email you sent us was different from the email ID used to order the SIM cards, and did not mention the order ID or the SIM phone numbers. There was also no response to our reply for more information till after you returned. Due to this it was impossible for our helpdesk to help you in any way. We apologise for the inconvenience.
NIRAJ KATOCH (Verified user) –
I PUT A REVIEW YESTERDAY AND IT STILL HAS NOT BEEN POSTED ON YOUR WEBPAGE…………. KINDLY EXPLAIN,,,, BECAUSE IT IS A NEGATIVE REVIEW????/ BE TRANSPARENT ENOUGH……
Services Tsim (Verified user) –
Some of our reviews trigger an escalation & investigation within our team so as to be able to give correct and relevant responses. This may cause a delay in posting the review. Your feedback is important to us and all reviews are posted on our site.
Niraj Katoch (Verified user) –
picked up the Europe roaming card with data, vide no Order #160954 on 4th June 2019, got it activated on 7th june, validity was one months, on landing in Europe the local europe calling and data worked fine BUT calls to India were not possible from day one, message coming was “not available enough balance”.
would rate it below average as had to buy another local sim for calling to India
Services Tsim (Verified user) –
India calling for the Economy version of the SIM Card requires a 2 stage dialing process. We have no record of any attempts from your SIM card to the UK access number. Any attempt to call India directly without the 2 stage process will result in the message you have described above.
We also request customers to contact us while on the trip using any of the many ways to contact our helpdesk so that we can explain the processes involved if necessary.
Thank you for your review.
Tarun (Verified user) –
Very happy with the performance. Worked like a breeze in all European countries we visited.
Services Tsim (Verified user) –
Thank you for your kind review.
Prikshit Garg (Verified user) –
Idea behind the product is good. However, sim did not work when I was in Ukraine.
Services Tsim (Verified user) –
The Economy SIM card does not cover Ukraine. For that country we recommend the non-economy version of this product. Thank you for your review.
Lopamudra Mukherjee (Verified user) –
The Sim was really useful. However I could not send any SMS. Also each time I called India, a new number would show up at the receiver’s end and hence no one from India could call me back.
Services Tsim (Verified user) –
Thank you for your review and bringing this issue to our notice. The 2 stage calling service should be setting the CallerID to your phone. We will check why this has happened.
Vijay kumar (Verified user) –
I visited London Spain and Switzerland from first June to 12th June, tsim data work properly also I was able to make local calls but calling to India did not work at all I tried it number of times and contacted the customer service care but repeatedly got the same process of dialling India but I was unable to call India the same issue has been faced by One of my friends also I do not recommend taking tsim for making some international calls my experience was a total disappointment
Services Tsim (Verified user) –
We apologise for the trouble you had with the 2 stage dialing to India in the Economy SIM Card. We agree that to make calls to India the non-economy Europe SIM card option is a better choice. We are always working to improve the 2 stage dialing process and hope to have these changes in place very soon. Thank you for taking the time to detail your experiences.
Samir M (Verified user) –
We used this card during recent Europe multi country trip in May-June 2019. The SIM card worked everywhere and we had no issue using it right from the beginning till the end.
All in all, this was worth it.
Services Tsim (Verified user) –
Thank you for your kind review.
cornelius dcosta (Verified user) –
this is my 2nd experience with tsim
had a 17 day trip in Europe and used the unlimited Europe sim[12gb economy] 3000 rps with 28 days expiry – had a wonderful experience worked amazingly well in Belgium/Austria/Slovakia/Czech rep/ germany – didn’t have any issues whatsoever calling or data – Vodafone charges you 6000 for the same – calls to india with pre dial number & local calls worked seamlessly so did 4g data
highly recommended- just activate it 3 days before arrival -2 free gifts received came very very handy[3 fold umbrella & credit card wallet]
Services Tsim (Verified user) –
Thank you for your detailed review and for specifying the countries in which it worked.
Sanj (Verified user) –
Overall worked well except initial glitch. It didn’t start of its own, I had to email customer care to get it going by resending all my documents but once it started there was no issues at all. I used in four European countries without any problem.
Services Tsim (Verified user) –
We are sorry for the initial problems you had in activation and thank you for your balanced review.
Dushyant (Verified user) –
TSIM is a must have for travels abroad. Worked seamlessly across different European countries.
Calling thru UK access code was also fairly decent and no hassles with the same.
Services Tsim (Verified user) –
Thank you for your kind words.
Vinod (Verified user) –
SIM card worked very well in Croatia. Minor hiccup with activation date. I had put the start date of travel as activation date. SIM was only activated in the second half of the 1st day of travel.
Services Tsim (Verified user) –
Thank you for your kind review and understanding.
sanjeevani (Verified user) –
Very good for travel. Worked very well though data pack started bit late. So I had no data when I landed. However after few hours the service started and worked very well in all countries I travelled .(Germany, France, Italy)
Good option instead of buying simcard on airport wherein compatibility issues may arise
Services Tsim (Verified user) –
Thank you for your kind review and for confirming the countries in which it worked.
salgiavikas (Verified user) –
Bought this for Europe and it works fine. Thanks!
Services Tsim (Verified user) –
Thank you for your kind words.
Shaji (Verified user) –
Very unhappy. Nothing worked initially. When I complained over email, I did get a quick response, but thereafter only data worked. Repeated complaints didn’t help, and I had no calls or sms-es available throughout.
Never again
Services Tsim (Verified user) –
We are sorry the 2 stage dialing to India did not work for you. We sent you instructions by email, but that did not seem to have helped. Thank you for taking the time to record your experiences.
Harvesp (Verified user) –
Everything worked well in Europe but calling to India was a big issue for 2 days initially. Calls didn’t connect at all after dialling the UK no. and then dialling the Indian no. Spoke to TSim over email and after multiple email exchanges it started working. No issues after that.
Services Tsim (Verified user) –
We apologise for the problems you had with the 2 stage dialing to India initially and thank you for your balanced review.
K Jayant (Verified user) –
I used two cards for a Family trip to France and Switzerland.
I was guided very well by TSIM call center staff with important tips like get the SIM activated one day before travel, i.e. while in India, insert the SIM only after reaching the airport of the destination country and also on the most beneficial plan.
Both cards worked well in both countries. However calls to India through a UK number were cumbersome as one has to remember the India number and dial it physically than access through the phone’s contact list.
2GB data was sufficient and was great help in navigating by google map.
However, we conserved data whats app.
Services Tsim (Verified user) –
Thank you for your kind words and detailed review.
richard (Verified user) –
I am using TSIM every year for my trip. This year i used it for a week long trip to Belgium.
There was no connectivity issue, data speed was good. I will recommend TSIM as best and economical option currently available.
Services Tsim (Verified user) –
Thank you for your kind review.
udipth (Verified user) –
Excellent product. Must buy before visiting Europe. Our network was excellent even we got internet on Jungfrou. Plus it was so convenient and value for money. We never worried about our calling to India or in Europe.
Services Tsim (Verified user) –
Thank you for your kind words and for confirming the mountains on which it worked!
umang gandhi (Verified user) –
excellent product…used the europe SIm for 240min + 6Gb…worked wonderfully through italy, switzerland and france…calling india was also a breeze….economical as compared to plans available on indian networks.
Services Tsim (Verified user) –
Thank you for your kind words and for confirming the countries in which it worked.
ANANT NAGENDRA (Verified user) –
I used the European and UK SIM card with 12 GB data.
I loaded it in India on the travel day but it showed some vague message I could not understand. The Team was helpful and asked me to reinsert the SIM card at the destination. I expected it to start working on its own, It did not. I contacted the team and soon, it worked. Data was fast and I could make calls to India and locally. I had problem once but the team sorted it out.
I left for UK after 10 days. It did not work in UK on arrival. Once again, I had to contact the team and after WhatsApp an chat, it was set right. In the days I was in UK, I repeatedly faced the same problems. The SIM worked sometimes and off sometimes. Each time I had to contact the team. While it worked it worked fine, including hotspots. But then, each time, I could contact the team only when free WiFi was available. But the support was prompt .
Contrary to what they claim, the SIM does not seem to function on its own without prodding
Services Tsim (Verified user) –
We are sorry for the prodding you needed to get our SIM Card to work. Thank you for taking the time to detail your experiences.
Gaurav Nevatia (Verified user) –
My wife and I both opted for the Unlimited Europe Sim on a recent trip in May 2019.
The card worked very well in Switzerland ,Croatia, Slovenia, Austria, Italy & Germany.
The only issue we both faced was that we were unable to call 2 of our friends who were travelling with us and who had taken Matrix prepaid sim cards – their numbers were UK numbers too (just like our own TSIM numbers) but we were unable to call their numbers. They were able to call us though. We could connect to them using whats app calling . I had escalated the matter to TSIM on their whats app number but they were unable to resolve the issue. I had also sent them a snapshot of the error message …. “Sorry it has not been possible to connect your call. Please try again later.” with a “DISMISS” at the bottom of the screen. But there was no resolution.
Besides the above issue, the TSIM worked very well.
I would still consider using TSIM for my next trip.
Services Tsim (Verified user) –
Thank you for your detailed review and for confirming the places in which it worked. There are some UK number ranges that are high cost. It is true that our SIM card will not be able to connect to those. We apologise for the inconvenience.
Umesh Pherwani (Verified user) –
I have used TSIM on a few of my europe trips and must say that each time the card has worked flawlessly. I have travelled multiple countries starting from london to Rome, glitch free performance each time, high speed internet coverage and ample talk time. I have been recommending TSIM to all my friends, I have had some disastrous outcomes with other service providers in the past and am happy that TSIM lives up to its promise. I highly recommend TSIM, their support system is impressive and immediate.
Services Tsim (Verified user) –
Thank you for your review and kind words for our team.
priyanka (Verified user) –
Tsim offers a wide variety and range of SIM for your out of India travel. They offer timely delivery and product what ever is mention in the site. I did not find any issue on buying Europe Sim Card for my Germany Travel.
Services Tsim (Verified user) –
Thank you for your kind words.
Dyuti Saha (Verified user) –
I had ordered tsim card “Unlimited Europe SIM Card – upto 6GB & 240 min” order no. “147775”. Today I received a Thailand sim card ordered by Amit Sahni. This is extremely unacceptable. I am traveling next week and this is extremely inconvenient and not acceptable from tsim. This was my first purchase from tsim and am extremely dissappointed. I don’t think I will opt for this in future.
Services Tsim (Verified user) –
We apologise for the shipping mixup and are glad we could get a new SIM card to you in time.
ANITA GOKARN (Verified user) –
I bought a TSIM for my travel to Moscow, Russia. Unfortunately, the TSIM did not work. I immediately sent a mail to the Services team using the wifi available at the hotel.
Im unable to comment as to why the TSIM did not work. However, if wifi was not available at the hotel I would have been in a big mess.
I requested for a refund as the TSIM did not work even once. TSIM service team have initiated the refund. Thank you.
Services Tsim (Verified user) –
We apologise for the inconvenience caused. We are working with the local telecom provider to prevent issues such as these. Thank you for taking the time to review our product.
Shyam sundar B (Verified user) –
Nice. I had very much useful with this pack. It was working fine in paris and switzerland . Trouble free and economical.
Services Tsim (Verified user) –
Thank you for your kind words and for confirming the countries in which it worked.
Ravi (Verified user) –
The sim card worked very well for Italy and Switzerland. This was particularly useful as most of the cards we get locally in Italy will not work for Switzerland and are more expensive. The signal and reception was good. India calling is a bit round about but did not face any issues in the connectivity.
Services Tsim (Verified user) –
Thank you for your kind words and for confirming the countries in which it worked. It is true the economy card’s 2 stage dial process for India is round-about.
Jeet (Verified user) –
Excellent Sim. Worked in all countries visited and even in the interiors. India calling was a bit cumbersome but worked well.
Services Tsim (Verified user) –
Thank you for your kind review.
Abhishek Balgotra –
I landed in Zurich with lost baggages by the airline yesterday. I had the tsim card along, and I had a very bad experience.. the data and call got connected for around 20 minutes and then nothing was working, all stopped. I couldn’t call, couldn’t use data, the three app didn’t download and three website I created an account but no help from there too. Called tsim and they created an I’d number 911153 but haven’t received any response yet since over 12 hours.
I’m still in Zurich and spent a day without network.
Highly disappointed by tsim and the service.
I demand a refund
Services Tsim (Verified user) –
We apologise for the trouble you had with one of your SIMs. We are glad we could provide an alternative. We are looking into the specifics of your case to see what has gone wrong.
Anil (Verified user) –
Calling worked well both to India and Europe. However, data did not work at all. Customer service also was extremely poor. Despite contacting, they didn’t help. Apparently they were having no idea of what to do. Will try some other service provider next time. I should get refund
Services Tsim –
We are sorry we could not get in touch with you since you were on a cruise. We did try many times and also did confirm the data baslance on the SIM card.. We apologise we were not able to help you with the Data settings.
Ali Asgar Parekh (Verified user) –
I will rate this with 4 star because of the excellent customer service, voice quality and network coverage. This is a excellent option if you are travelling aboard. I would had rated it 5 start but it took 2 days for the SIM to get activated. I had a backup SIM which I used for those 2 days but imagine going solely depending on this SIM and it takes 2 days for activating.
I had to email the customer service twice and they just kept telling me that the activation is in progress.
Services Tsim (Verified user) –
We apologise for the confusion regarding your activation date and thank you for your balanced review.
deepak.panda (Verified user) –
I got one Europe SIM after reaching there I could not make calls as per suggested procedure.
When contacted customer care I was asked to perform many steps. Nothing helped. I had to spent a lot of time with customer care through WhatsApp.
Finally after 3-4 days of being in Europe, they realized that they had some issues at their end and they resolved it.
After that did not have any issues w.r.t. calls.
The Android App doesn’t work.
Services Tsim –
We apologise for the trouble you had with the calling service to India. You had purchased one of the first few Economy 2GB SIMs and our techdesk was inexperienced with the new pack. Thank you for detailing your experiences and for your balanced review.
Prashant (Verified user) –
Expect for a few Network issues, the NW was flawless in all the European countries that I traveled. I would definitely recommend the Economic Europe Only Card.
Services Tsim –
Thank you for your review of our EU Economy SIM card.
Md Hanzla (Verified user) –
Amazing seevices and speed, it was worth using the sim and its services, worked amazingly well throught out Europe. No problems with data and calls conncetivity.
Best option for travelling to Europe.
There should be some option to have a permanent number also and recharge it everytime one goes abroad.
Services Tsim –
Thank you for your kind words and suggestion. We are working on a scheme to be able to convert these SIM cards to permanent ones and should soon have the details ready.