- Simple package for either calls, SMS or data or a combination of each.
- Prepaid: No billing shocks!
- There is no rent or monthly minimum usage.
- Lifetime validity on talk time, however phone number might change if it is not used.
- Call forwarding to India mobile or landline when not in use.
- Unused talk time/credit balance refundable for a year.
- We require a copy of your passport.
Voice / SMS Slabs
Countries are divided into slabs as below, giving you fixed number of minutes for each slab. Local calls are those within the same slab.
200 minutes/200 SMS when you are in one of:
Canada, Hong Kong, Israel, Japan, Malaysia, Mexico, Mongolia, Korea (South), Puerto Rico, Singapore, United States of America, Virgin Islands US
100 minutes/100 SMS when you are in one of:
Australia, Bangladesh, Bahamas, Bermuda, Brazil, Brunei Darussalam, Bhutan, Chile, Cambodia, Colombia, Costa Rica, Cyprus, Czech Republic, Germany, Denmark, France, Faroe Islands, Guadeloupe, Greece, French Guiana, Hungary, Indonesia, Ireland, Iceland, Kazakhstan, Kuwait, Laos, Liechtenstein, Martinique, Nigeria, Norway, New Zealand, Pakistan, Peru, Poland, Portugal, Paraguay, Réunion, Romania, Slovakia, Sri Lanka, Sweden, Taiwan, Thailand, United Kingdom, Vietnam
50 minutes/50 SMS when you are in one of:
Afghanistan, Andorra, Angola, Anguilla, Aruba, Argentina, Armenia, Antigua and Barbuda, Austria, Bahrain, Barbados, Belgium, Bulgaria, Bolivia, Botswana, Cayman Islands, China, Croatia, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Finland, Gibraltar, Grenada, Guatemala, Guyana, Honduras, Iran, Iraq, Italy, Jamaica, Jordan,Kenya, Kyrgyzstan, Latvia, Lebanon, Libya, Lithuania, Luxembourg, Macao, Macedonia, Malta, Mauritius, Mexico, Morocco, Mozambique, Nepal, Netherlands, Netherlands Antilles, Panama, Philippines, Qatar, Russian Federation, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and Grenadines, Saudi Arabia, Serbia, Slovenia, Spain, South Africa, Sudan, Swaziland, Switzerland, Tajikistan, Trinidad and Tobago, Turkey, Turks and Caicos Islands, Ukraine, United Arab Emirates, Uruguay, Uzbekistan, Venezuela, Virgin Islands UK, Yemen
Exceptions: In Austria, Belgium, Bulgaria, Croatia, Estonia, Finland, Georgia, Gibraltar, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Serbia, Slovenia, Spain, Switzerland, Tajikistan, Ukraine you get 100mins of calls to India
25 minutes/25 SMS when you are in one of:
Albania, Algeria, Azerbaijan, Benin, Bosnia and Herzegovina Burkina Faso, Belarus, Cameroon, Cape Verde, Côte d’Ivoire, Equatorial Guinea, , Fiji, French Polynesia, Gabon, Gambia, Ghana, Guinea-Bissau, Lesotho, Malawi, Mali, Mayotte, Moldova, Monaco, Montenegro, Montserrat, Myanmar, Namibia, New Caledonia, Nicaragua, Niger, Rwanda, Senegal, South Sudan, Syria, Tanzania, Timor-Leste, Uganda, Zambia, Zimbabwe
Exceptions: In Albania, Bosnia and Herzegovina, Fiji, Mayotte & Monaco you get 100mins of calls to India
Data Slabs
2GB when you are in one of:
Austria, Denmark, Greece, Hong Kong, Ireland, Italy, Norway, Poland, Sweden, Taiwan, Turkey, United Kingdom
1GB when you are in one of:
Afghanistan, Albania, Australia, Azerbaijan, Belarus, Belgium, Botswana, Bulgaria, Cameroon, Canada, Central African Republic, Congo, Congo (Democratic Republic), Cote D’ivoire, Croatia, Cyprus, Czech Republic, Estonia, Finland, France, French Guiana, Georgia, Germany, Ghana, Gibraltar, Guadeloupe, Guinea, Guinea-Bissau, Hungary, Iceland, Israel, Kazakhstan, Kyrgyzstan, Korea (South), Latvia, Lesotho, Liechtenstein, Liberia, Lithuania, Luxembourg, Macedonia, Malawi, Malta, Mozambique, Myanmar, Netherlands, New Zealand, Niger, Nigeria, Portugal, Puerto Rico, Réunion, Romania, Russian Federation, Rwanda, Senegal, Serbia, Seychelles, Slovakia, Slovenia, Spain, South Africa, Sri Lanka, Swaziland, Switzerland, Tanzania, Uganda, Ukraine, United States of America, Zambia
500MB when you are in one of:
Armenia, Cape Verde, Chile, China, Costa Rica, Dominican Republic, El Salvador, Fiji, Gabon, Guatemala, Honduras, Indonesia, Iran, Japan, Kuwait, Mauritius, Mexico, Montenegro, Mongolia, Malaysia, Nicaragua, Oman, Peru, Philippines, Samoa West, Singapore, Tajikistan, Thailand, Uruguay, Uzbekistan, Vietnam
250MB when you are in one of:
Algeria, Anguilla, Antigua and Barbuda, Argentina, Aruba, Bahrain, Bangladesh, Barbados, Bermuda, Bolivia, Brazil, British Virgin Islands, Brunei Darussalam, Cayman Islands, Cambodia, Chad, Colombia, Dominica, Ecuador, Egypt, Faroe Islands, Gambia, Grenada, Guyana, Guernsey, Haiti, Isle of Man, Jamaica, Jersey, Jordan, Kenya, Laos, Macao, Mauritania, Moldova, Nepal, Netherlands Antilles, Oman, Pakistan, Panama, Paraguay, Qatar, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and Grenadines, Saudi Arabia, Sierra Leone, Tonga, Turks and Caicos Islands, United Arab Emirates
Using the SIM Card
Using the SIM Card for the first time
- Power off your phone
- Insert your new SIM card into the first SIM card slot
- Power on your phone
- Your phone should connect on a GSM/WCDMA/LTE network.
Please also note, using this SIM card to surf Internet or make calls outside coverage countries will significantly reduce the data and voice usage capacity, or even cause the SIM card to stop functioning.
Receiving calls
People anywhere in the world can dial your UK number directly to reach you, for example, +44774132 12345.
Making Calls through Reverse Call
This SIM uses reverse call for outbound calls. When you dial using reverse call, the call disconnects and you receive a return call connecting you with the number you want to speak to.
If you fail to get a call back, redial the number followed by the “#” key.
Making local calls
For the purposes of this card, local calls include calls to any country in the same slab as the country from which you are calling. To make such calls use the full international format. E.g. to call a UK landline number from any country use (for example) +44 207 222 1234.
Emergency Call Number.
Please note Europe emergency call number “112” will NOT work in this card.
Making calls to India
Remember to add the country code when making calls to India. Check that the number begins with +91 before dialing. E.g. to call India number 022 24216344, dial +91 22 24216344
Helpdesk
TSIM’s customer service agents can be reached via email at services@tsim.in or phone +91 22 24216344.
Should you use automatic or manual network selection?
There are two ways of selecting a network. You can either set your handset to use AUTOMATIC Network selection or MANUAL selection. When using automatic selection the handset will look for all networks that it is able to attach to and logs onto the first network it finds. When using manual selection you must manually search through the networks and select a network to attach to. We recommend using automatic network selection. Please refer to your handset manual to check the default settings for your phone.
Setting up call forwarding/divert
To activate call forwarding/call divert, dial *102(phone number in international format)#. You will get a confirmation message on the screen. For eg. *102912224216344#. To deactivate dial *103#
Setting data on your phone
Please ensure Mobile Data & Data Roaming is enabled on your phone. Setup APN (Access Point Name) manually as follows:
Set Access Point Name (APN) in your smartphone to “globaldata” without any username or password
On Android Phones, tap the Menu button / Settings / Mobile networks / Access Point Names / New APN / Set Name & APN as “globaldata” / OK / Save
On iPhone: Tap Settings / General / Network / Cellular Data Network / APN and enter “globaldata”. Leave username & password blank. Tap Network
On iPhone6 & above:
a. While connected to WiFi, open Safari and goto: m.apnchanger.org
b. Select Manual
c. Enter “globaldata” in APN Name (small letters & no spaces) and click install.
d. If asked for a PIN enter your iPhone 4 digit unlocking PIN
e. Approve the installation of the unsigned profile.
On some iPhone devices you will need to remove the existing current Profile (found in Settings-> General -> Profile -> Existing Profile -> Remove) before installing the Globaldata APN.
On Windows Phone: Go to Apps list / Settings / Mobile Network / Add Internet APN / Set APN as “globaldata” / Save
Checking your Balance
You will periodically get automatic balance messages on your phone. Another way to get balance information is to dial +163 162 10 001 from your phone and disconnect after a few rings. The call will not be answered and you will not be charged for that call. You will later receive an SMS with balance information.
Online Refill
Use this link to instantly add credit to this card. This link requires you to know either the SIM serial number (printed on the SIM) or the SIM phone number. If you are sure of neither, it is best to use the drop down under “New Card or Refill?” and choose Refill. Our helpdesk will trace out your earlier TSIM phone number and if necessary verify it with you before crediting the card.
Refund Policy
You are eligible for a refund on unused talktime/data with usage rounded to the next slab. I.e. If you use 2.8GB after subscribing to a 6GB SIM card, your usage will be taken to be 4GB, and you will get refund on the difference between the price of a 4GB and 6GB card. This refund is available for 12 months after payment.
Gaurav Agrawal (Verified user) –
I did face some initial setup issue after I placed the sim in my phone. For a while I was not getting any signal and following the steps was not very easy on my one plus 6, but after like 10 mins of figuring while in the queue for immigration my sim was up and working. The network was great and I didn’t face any issue after my sim started working. Would definitely recommend the sim
Services Tsim –
Thank you for your kind words and recommendation.
Gaurav Agrawal (Verified user) –
I did face some initial setup issue after I placed the sim in my phone. For a while I was not getting any signal and following the steps was not very easy on my one plus 6, but after like 10 mins of figuring while in the queue for immigration my sim was up and working. The network was great and I didn’t face any issue after my sim started working
Services Tsim –
Thank you for your kind words and understanding.
Yazdi Buhariwalla (Verified user) –
Excellent services. No words to express as it’s value for money. The backup team of Ms. Archana & Ms. Alisha is beyond par. Either of them respond immediately.
I highly recommend TSIM as I am been using it since last 5 years now.
Keep it up.
Services Tsim –
Thank you for your kind words and continued support.
Prashanth Bavimane (Verified user) –
I have been using this for the past 2+ yrs. now. Just insert the SIM, it automatically latches on to a network and you are connected. Both voice and data work seamlessly no matter where you are. It’s that easy! It’s the most economical and best international SIM you can buy in India. Highly recommended.
Services Tsim –
Thank you for your kind words and for your continued support.
Kriti Gupta (Verified user) –
I got a refill of 400 min done on 9 may 2019 to my existing sim. All was good till I randomly went and checked the balance, turned out they had only topped up the sim with 380 min. Post that i’ve been in constant touch with the customer care. Every time i sent a message i had to explain the issue all over again as no one had any clue. I messaged them continuously for 6 days, and the only response i got was “the balance minutes will be added to the sim, and you can check it in 24 hours”. Till date neither have i got those balance minutes, neither has anyone from the customer care reached out to me. No follow ups done, no confirmations sent…pathetic customer service
Services Tsim –
We apologise for the confusion regarding your order. We advise customers to use the instant credit link to refill the card, rather than the drop down “New Card or Refill?”. The drop down is left as a courtesy for customers that have neither the SIM phone number or serial number at hand, or are unsure of these. These numbers are then searched out by our team and verified for the customer. The process of adding credit is a 2 stage one, in which some credit is added immediately to facilitate emergency use and the rest after the verification process is complete. At this point you should certainly see your complete credit added.
We thank you for bringing these issues to our notice. We are adding some explanations on when to use the drop down on the product page, as also improving the process of adding refill based on your feedback.
Ninad (Verified user) –
I was very excited about the concept of a lifetime global card so I purchased one for my trip to Egypt and Jordan. In Egypt, at Cairo I could make calls but I had purchased the phone for data and it just wouldn’t work. I contacted the customer care in India and they were very responsive but the problem wasn’t fully solved. I could use the net intermittently at Cairo. Later when I visited other places like Aswan etc. there was neither voice nor data available. I tried everything that I was told over wsapp when I had wifi connection but to no avail. Unfortunately I lost my phone in Jordan so I couldn’t check the service there.
Bottom line is that at least for Egypt this was money down the drain. I sure hope that they fix the issues because the concept of a single international number is truly good.
Services Tsim –
We are sorry for the trouble you had using our service in Egypt. We are processing a refund for the balance in your lost SIM and hope you will give us a chance to serve you in future trips.
Jaydeb Sarkar –
This is a good initiative by TSIM – very effective for regular foreign travelers (or even if you travel once in every year). You recharge/top-up and then the unused balance remains intact for your next visits. The price is very comparable (probably cheaper than other provider with day limitation offers). Also you own the mobile number and remains with you for lifetime. Very much recommended.
Services Tsim –
Thank you for your kind words and for detailing the advantages of this card.
Rajiv Shroff –
The sim card worked well in Australia and New Zealand. I mainly used it for data services. Thank you
Services Tsim –
Thank you for your kind words.
Umesh Varshney (Verified user) –
During my recent Japan trip, I faced problems with the activation of data on my refundable lifetime global SIM (despite following full SOP). However, the service/help rendered by the Tsim team was excellent, and I was able to use the data from day 2 of my visit.
Services Tsim –
We are sorry about the problems you faced with Data setup on day one of your trip and thank you for your balanced review.
Ashok Kumar Mandal (Verified user) –
It is very useful and got connected on landing at USA airport. I could connect to my relative who had come to meet at the airport. Though inside apartment the signals are week but outside connectivity is okay. I would recommend international travellers to use this SIM. Happy connectivity.
Services Tsim –
Thank you for your review and kind recommendation.
s.sandhya (Verified user) –
Excellent card and really outstanding service from the team at TSIM. Always very prompt in responding on the Chat as well as via Whats App etc.
Services Tsim –
Thank you for your kind words.
Amit Verma (Verified user) –
Really helpful for frequent traveller. Great service by T-Sim
Services Tsim –
Thank you for your kind words.
Dinesh Kumar Thumbe (Verified user) –
This is very useful sim, since I am traveling all over the world. Customer service representative is very helpful in explaining the features of this sim.
Services Tsim –
Thank you for your kind words.
Shombhadra Bhattacharya (Verified user) –
Using it for a period of time, no issue with connectivity only drawback is for balance enquiry. no SMS after repeated call/SMS. required improvement.
Services Tsim –
We apologise for the trouble you had with finding your balance. We are working on improving it. Thank you for taking the time to bring your experiences to our site.
Dr Soumyajit Poddar (Verified user) –
I had very bad experience with T SIM card. I bought 2 nos Tsim for me & my wife during visit to Egypt. On 18.12.2018 after landing at Cairo about 10AM I found both card inactive. I called my father at Kolkata by other persons mobile (Matrix sim).He instantly communicated customercare at Mumbai. The Kolkata agent said that it will be activated soon,after that he did not attend the phone call of my father.The T sim customercare were helpful but failed to activate it at that time. My father contacted customer care about 16 times till 11.30 PM but sim was not activated. Next day In the morning (19.12.18) it was activated. It was really very frustrating and uncertain about this sim.
Services Tsim –
We apologise for the delayed activation of your SIM card. Due to the time taken to deposit your payment by our agent and the short time available, the credit was not applied in time for your travel. We have revised our procedures for urgent activations so that this does not repeat. Thank you for taking the time to describe your experiences.
anchal12gupta (Verified user) –
Used in Sweden and Amsterdam and there were no issues at all with SIM card.
The only problem I had was while getting the SIM delivered to my place, I paid for 1 day delivery but it took almost 4 days to get the SIM delivered. I had to make so many calls to TSIM customer care and even visited Bluedart office multiple times. I was surprised when I came to know that Bluedart has misplaced the SIM card but luckily I finally got it just a day before my travel.
Services Tsim –
We apologise for the inconveniences with delivery. We keep performance statistics of our delivery partners and will not hesitate to change them to improve customer service. Thank you for finding the time to detail your experience.
Ravindra Jain –
Used it in South Korea recently mainly for data service which was good.
Services Tsim –
Thank you for your kind review and for detailing the country in which it worked.
Nihal Singh (Verified user) –
I am using this sim for last two years. I used this in Australia, New Zealand, Japan, China, Korea, Taiwan and some of Europ countries. It has excellent connectivity. Very easy to use. Simple to recharge.
Its awesome.
Services Tsim –
Thank you for your kind review and for detailing the countries in which it worked.
Sandeep Nyati (Verified user) –
Good sim to carry for world traveler. I used it in turkey & Greece. Had no problem.
Services Tsim –
Thank you for your kind words and for confirming the countries in which it worked.
Deepak Jariwala (Verified user) –
The SIM was useful in USA and Mexico. The only downside was there is no direct calling. It is reverse calling. Was very useful in the GPS I needed for driving.
Services Tsim –
Thank you for your kind words. This card uses a combination of direct and reverse calling. In the countries you mentioned it uses reverse calling as you rightly pointed out.
Services Tsim –
UPDATE: USA and Mexico are now direct dial in this card.
Sandeep Nyati (Verified user) –
Good product. Worked satisfactory in Turkey & Greece. Was very useful. However with the competition with Jio, it may require price cut.
Services Tsim –
Thank you for your kind words. We will watch out for competition.
Atanu Maulik (Verified user) –
I have been using this card for a while now and visited quite a few countries. For the most part it worked well. But I was quite disappointed with it during my recent visit to Kenya and UAE. First of all, data was not available in Kenya. Which is a huge disappointment as data is more important these days than voice calls. Next, the rate was twice in UAE than the normal rate. Most disappointing of all is the fact that there is NO WAY to recharge if I am abroad and run out of data. Obviously, I can’t use my Indian credit card as I am not getting the OTP on this TSIM number and strangely, TSIM does not allow the use of foreign credit cards. This policy of TSIM is really bizarre given the fact that this card is exclusively for use abroad. Also they did not provide any credit despite I being their loyal customer. I contacted their customer support asking for some data credit which I promised to repay as soon as I return home. But they refused. I was absolutely let down during my recent trip and I am seriously considering using some other SIM for my next visit abroad.
Services Tsim –
We apologise for the inconvenience caused to you. As an old customer, our helpdesk should have arranged to get your card functioning in some way. Thank you for bringing to our notice the difficulty in recharging your SIM card when the Indian mobile is not available due to the OTP. The OTP (or 2 factor) is an RBI requirement, however we are looking for a way to work around this issue. We will also redouble efforts to get data coverage in Kenya. As for rates in Dubai, our hands are tied due to the duopoly in that market.
Services Tsim –
We are glad to report that we have been able to add data service in Kenya. Thank you for your feedback enabling this.
George Varghese (Verified user) –
T SIM worked great throughout my recent Europe trip. Connectivity for calling as well as for data was excellent around places like Paris,Interlakken, Lucerne, Venice, Florence & Rome where I stayed . I would recommend T SIM for travellers to Europe anytime.
Services Tsim –
Thank you for your recommendation and for detailing where the SIM card worked.
Sohini Das (Verified user) –
It is a good sim for using in many countries. Helped me in Nepal and China.
Services Tsim –
Thank you for your kind review and for confirming the countries in which it worked.
Nilima –
Very happy with the sim
Services Tsim –
Thank you for your kind words.
Jani (Verified user) –
I had purchased 2 sims for our travel to Europe.
They worked perfectly through out my trip.
Onlt one minor hitch. On return one of the sim did not work in UAE.
Otherwuzr very satisfied with it.
Services Tsim –
Thank you for your kind words and balanced review. As per our records, one of your SIM cards registered to the correct network right away, while the other was in the process of doing so. It went offline before it could register on the correct network (DU). Some times the SIM takes time to register. We recommend turning off the phone for 5 – 10 minutes if it does not register at once in a new country. We apologise for the inconvenience.
Pankaj Mehta (Verified user) –
Excellent experience always
Very reliable
Immediate response from Mr Moin
Services Tsim –
Thank you for your kind words.
Amit Kumar Srivastava (Verified user) –
I used Moto Phone. Auto latch was not happening at all. I needed to manually search the network every time I changed the country, to check each operator available and try to latch in one by one. After multiple attempts only, I could be able to latch in one of the available operators. In Estonia (Tellin) it did not work at all.
However once it latched to any network and signal is shown, it worked properly. Further the calling through app did not work at many places where free wifi was available. Instead I used whatsapp call from those locations in Helsinki, Switzerland and Paris.
Services Tsim –
This SIM card will normally select network automatically in all the countries you traveled in. However, if it does not immediately do so, it is recommended to turn off the phone for 10 minutes and turn it on again. If initially you manually select a network, then you will need to do so everywhere you travel till you switch back to auto mode. We regret the inconvenience.
Arijit (Verified user) –
Nice and a very convenient product to use. No Signal interruption as of now
Services Tsim –
Thank you for your kind review.
Umesh Varshney (Verified user) –
Works well once one gets the settings on the phone right. A major advantage I see is that one can keep the same number for all the trips. If TSIM could send the balance information on a regular basis (possibly through e-mail) it would help a lot.
Services Tsim –
Thank you for your kind words and suggestion. We will act on it.
MS (Verified user) –
Worked well in Europe
seamless connectivity across countries
had some difficulty in Kenya but got through after some tries
balance information service needs improvement
..didn’t get sms despite many calls
Services Tsim –
We are sorry you did not receive the balance SMS. Thank you for your balanced review.
Sandhya –
Very good and easy to use anywhere
Services Tsim –
Thank you for your kind words.
dari_darshan (Verified user) –
Had taken Refundable Lifetime Global SIM Card for my Europe trip. Wanted it for data only. Didnt make any calls. Data connectivity was very good. Fast and reliable. Used it for all google maps to travel within Italy(Rome, Pisa, Venice) Swiss and Paris.
Details on remaining data was sent via SMS. This is somethings not right data. First time when i activated the SIM it showed only half of actual capacity to be available. Ping the helpline on whatsapp. They can give the exact details. They are quick at responding.
Services Tsim –
We apologise for the trouble you had with our SMS balance feature. Thank you for your balanced review and for confirming the areas in which the card worked.
uvarshney (Verified user) –
I used the SIM for trips to Korea, Canada and USA. The SIM worked well. However, in the US it required change of settings for data. It would be helpful, if at the time of the sale the customer is alerted about the possibilities of the need of change in the APN settings.
Services Tsim –
Thank you for your kind words, for confirming the countries in which it worked and for your suggestion. It is being forwarded to the concerned people for action.
Abhishek Rai (Verified user) –
Have been using tsim for about more than a year now. Very easy and quick response customer care. Hassle free recharge system.
Services Tsim –
Thank you for your kind words and continued support.
AJ (Verified user) –
I used the TSIM card for my trip to Portugal, Spain and Greece & the network was extremely good, even in the remote areas of countries I visited. No problems whatsoever. Every time I travel, I used to buy the local sim card. But this time I am so happy to bought the Global TSim card. No more worries to visit local stores and buy local sim cards. I brought 2 GB for cost of Rs. 2400 so basically it was just Rs. 1.15 per MB, too cheap and a steal deal.
Services Tsim –
Thank you for your kind words and detailed review.