Description
- Simple package for either calls, SMS or data or a combination of each.
- Prepaid: No billing shocks!
- There is no rent or monthly minimum usage.
- Lifetime validity on talk time, however phone number might change if it is not used.
- Call forwarding to India mobile or landline when not in use.
- Unused talk time/credit balance refundable for a year.
- We require a copy of your passport.
Voice / SMS Slabs
Countries are divided into slabs as below, giving you fixed number of minutes for each slab. Local calls are those within the same slab.
200 minutes/200 SMS when you are in one of:
Canada, Hong Kong, Israel, Japan, Malaysia, Mexico, Mongolia, Korea (South), Puerto Rico, Singapore, United States of America, Virgin Islands US
100 minutes/100 SMS when you are in one of:
Australia, Bangladesh, Bahamas, Bermuda, Brazil, Brunei Darussalam, Bhutan, Chile, Cambodia, Colombia, Costa Rica, Cyprus, Czech Republic, Germany, Denmark, France, Faroe Islands, Guadeloupe, Greece, French Guiana, Hungary, Indonesia, Ireland, Iceland, Kazakhstan, Kuwait, Laos, Liechtenstein, Martinique, Nigeria, Norway, New Zealand, Pakistan, Peru, Poland, Portugal, Paraguay, Réunion, Romania, Slovakia, Sri Lanka, Sweden, Taiwan, Thailand, United Kingdom, Vietnam
50 minutes/50 SMS when you are in one of:
Afghanistan, Andorra, Angola, Anguilla, Aruba, Argentina, Armenia, Antigua and Barbuda, Austria, Bahrain, Barbados, Belgium, Bulgaria, Bolivia, Botswana, Cayman Islands, China, Croatia, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Finland, Gibraltar, Grenada, Guatemala, Guyana, Honduras, Iran, Iraq, Italy, Jamaica, Jordan,Kenya, Kyrgyzstan, Latvia, Lebanon, Libya, Lithuania, Luxembourg, Macao, Macedonia, Malta, Mauritius, Mexico, Morocco, Mozambique, Nepal, Netherlands, Netherlands Antilles, Panama, Philippines, Qatar, Russian Federation, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and Grenadines, Saudi Arabia, Serbia, Slovenia, Spain, South Africa, Sudan, Swaziland, Switzerland, Tajikistan, Trinidad and Tobago, Turkey, Turks and Caicos Islands, Ukraine, United Arab Emirates, Uruguay, Uzbekistan, Venezuela, Virgin Islands UK, Yemen
Exceptions: In Austria, Belgium, Bulgaria, Croatia, Estonia, Finland, Georgia, Gibraltar, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Serbia, Slovenia, Spain, Switzerland, Tajikistan, Ukraine you get 100mins of calls to India
25 minutes/25 SMS when you are in one of:
Albania, Algeria, Azerbaijan, Benin, Bosnia and Herzegovina Burkina Faso, Belarus, Cameroon, Cape Verde, Côte d’Ivoire, Equatorial Guinea, , Fiji, French Polynesia, Gabon, Gambia, Ghana, Guinea-Bissau, Lesotho, Malawi, Mali, Mayotte, Moldova, Monaco, Montenegro, Montserrat, Myanmar, Namibia, New Caledonia, Nicaragua, Niger, Rwanda, Senegal, South Sudan, Syria, Tanzania, Timor-Leste, Uganda, Zambia, Zimbabwe
Exceptions: In Albania, Bosnia and Herzegovina, Fiji, Mayotte & Monaco you get 100mins of calls to India
Data Slabs
2GB when you are in one of:
Austria, Denmark, Greece, Hong Kong, Ireland, Italy, Norway, Poland, Sweden, Taiwan, Turkey, United Kingdom
1GB when you are in one of:
Afghanistan, Albania, Australia, Azerbaijan, Belarus, Belgium, Botswana, Bulgaria, Cameroon, Canada, Central African Republic, Congo, Congo (Democratic Republic), Cote D’ivoire, Croatia, Cyprus, Czech Republic, Estonia, Finland, France, French Guiana, Georgia, Germany, Ghana, Gibraltar, Guadeloupe, Guinea, Guinea-Bissau, Hungary, Iceland, Israel, Kazakhstan, Kyrgyzstan, Korea (South), Latvia, Lesotho, Liechtenstein, Liberia, Lithuania, Luxembourg, Macedonia, Malawi, Malta, Mozambique, Myanmar, Netherlands, New Zealand, Niger, Nigeria, Portugal, Puerto Rico, Réunion, Romania, Russian Federation, Rwanda, Senegal, Serbia, Seychelles, Slovakia, Slovenia, Spain, South Africa, Sri Lanka, Swaziland, Switzerland, Tanzania, Uganda, Ukraine, United States of America, Zambia
500MB when you are in one of:
Armenia, Cape Verde, Chile, China, Costa Rica, Dominican Republic, El Salvador, Fiji, Gabon, Guatemala, Honduras, Indonesia, Iran, Japan, Kuwait, Mauritius, Mexico, Montenegro, Mongolia, Malaysia, Nicaragua, Oman, Peru, Philippines, Samoa West, Singapore, Tajikistan, Thailand, Uruguay, Uzbekistan, Vietnam
250MB when you are in one of:
Algeria, Anguilla, Antigua and Barbuda, Argentina, Aruba, Bahrain, Bangladesh, Barbados, Bermuda, Bolivia, Brazil, British Virgin Islands, Brunei Darussalam, Cayman Islands, Cambodia, Chad, Colombia, Dominica, Ecuador, Egypt, Faroe Islands, Gambia, Grenada, Guyana, Guernsey, Haiti, Isle of Man, Jamaica, Jersey, Jordan, Kenya, Laos, Macao, Mauritania, Moldova, Nepal, Netherlands Antilles, Oman, Pakistan, Panama, Paraguay, Qatar, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and Grenadines, Saudi Arabia, Sierra Leone, Tonga, Turks and Caicos Islands, United Arab Emirates
Using the SIM Card
Using the SIM Card for the first time
- Power off your phone
- Insert your new SIM card into the first SIM card slot
- Power on your phone
- Your phone should connect on a GSM/WCDMA/LTE network.
Please also note, using this SIM card to surf Internet or make calls outside coverage countries will significantly reduce the data and voice usage capacity, or even cause the SIM card to stop functioning.
Receiving calls
People anywhere in the world can dial your UK number directly to reach you, for example, +44774132 12345.
Making Calls through Reverse Call
This SIM uses reverse call for outbound calls. When you dial using reverse call, the call disconnects and you receive a return call connecting you with the number you want to speak to.
If you fail to get a call back, redial the number followed by the “#” key.
Making local calls
For the purposes of this card, local calls include calls to any country in the same slab as the country from which you are calling. To make such calls use the full international format. E.g. to call a UK landline number from any country use (for example) +44 207 222 1234.
Emergency Call Number.
Please note Europe emergency call number “112” will NOT work in this card.
Making calls to India
Remember to add the country code when making calls to India. Check that the number begins with +91 before dialing. E.g. to call India number 022 24216344, dial +91 22 24216344
Helpdesk
TSIM’s customer service agents can be reached via email at services@tsim.in or phone +91 22 24216344.
Should you use automatic or manual network selection?
There are two ways of selecting a network. You can either set your handset to use AUTOMATIC Network selection or MANUAL selection. When using automatic selection the handset will look for all networks that it is able to attach to and logs onto the first network it finds. When using manual selection you must manually search through the networks and select a network to attach to. We recommend using automatic network selection. Please refer to your handset manual to check the default settings for your phone.
Setting up call forwarding/divert
To activate call forwarding/call divert, dial *102(phone number in international format)#. You will get a confirmation message on the screen. For eg. *102912224216344#. To deactivate dial *103#
Setting data on your phone
Please ensure Mobile Data & Data Roaming is enabled on your phone. Setup APN (Access Point Name) manually as follows:
Set Access Point Name (APN) in your smartphone to “globaldata” without any username or password
On Android Phones, tap the Menu button / Settings / Mobile networks / Access Point Names / New APN / Set Name & APN as “globaldata” / OK / Save
On iPhone: Tap Settings / General / Network / Cellular Data Network / APN and enter “globaldata”. Leave username & password blank. Tap Network
On iPhone6 & above:
a. While connected to WiFi, open Safari and goto: m.apnchanger.org
b. Select Manual
c. Enter “globaldata” in APN Name (small letters & no spaces) and click install.
d. If asked for a PIN enter your iPhone 4 digit unlocking PIN
e. Approve the installation of the unsigned profile.
On some iPhone devices you will need to remove the existing current Profile (found in Settings-> General -> Profile -> Existing Profile -> Remove) before installing the Globaldata APN.
On Windows Phone: Go to Apps list / Settings / Mobile Network / Add Internet APN / Set APN as “globaldata” / Save
Checking your Balance
You will periodically get automatic balance messages on your phone. Another way to get balance information is to dial +163 162 10 001 from your phone and disconnect after a few rings. The call will not be answered and you will not be charged for that call. You will later receive an SMS with balance information.
Online Refill
Use this link to instantly add credit to this card. This link requires you to know either the SIM serial number (printed on the SIM) or the SIM phone number. If you are sure of neither, it is best to use the drop down under “New Card or Refill?” and choose Refill. Our helpdesk will trace out your earlier TSIM phone number and if necessary verify it with you before crediting the card.
Refund Policy
You are eligible for a refund on unused talktime/data with usage rounded to the next slab. I.e. If you use 2.8GB after subscribing to a 6GB SIM card, your usage will be taken to be 4GB, and you will get refund on the difference between the price of a 4GB and 6GB card. This refund is available for 12 months after payment.
Rabindra Nath Patnaik (verified owner) –
Highly appreciated the smooth recharge process. Will love to get notifications when balance falls below 5% of the amount.
Services Tsim –
Thank you for your kind words. Your suggestion has been forwarded to the product development team.
Atanu Maulik (verified owner) –
I used TSIM’s Refundable Lifetime Global SIM Card during my recent travel to France, Germany and Austria. The card got activated immediately upon landing and the data started flowing after I set the APN manually to “globaldata” as per instructions. The sim worked mostly without any issues as I moved from one country to the next. Only thing I needed to do was to restart the phone on entering a new country.
I am very satisfied with TSIM and the service provided and the prices are also quite reasonable. As travel gets very easy one you are connected and apps like Google maps, Translate, etc. start working, I highly recommend getting a sim card before you start your trip.
Services Tsim –
Thank you for your kind words and for confirming the countries in which it worked.
Chiranjit Ojha (verified owner) –
When I bought this sim card I had some doubts whether it would work. But so far I have visited 2 countries and it has seamlessly delivered mobile network and 3g data to me (I had to set up the APN manually for data to work but that’s quite easy and works exactly like the instructions). And the best part is that I still have a lot of call time and data left (I had a good wifi connection in my hotel) that I intend to use a few months later when I travel abroad again to a third country. Had I not gone with this I’d have to buy a prepaid sim card from every individual country which would cost me 3-4 times as much total just till now, and those wouldn’t allow me to make calls to India on the cheap either. I’m glad I went for this product instead.
Services Tsim –
Thank you for your kind words and review.
pratiksha singh (verified owner) –
Amazing and fast service .I got it delivery in a day and fast documentation process. I used this in 5 countries with recharge of 989 for 10 days for my eastern Europe trip. 5 stars for service
Services Tsim –
Thank you for your kind words.
Anurag Goel (verified owner) –
Great SIM, worked well in Canada.
Services Tsim –
Thank you for your kind words and for confirming its functioning in Canada.
Vinay Sinha (verified owner) –
Very poor performance. The global SIM only worked at Hong Kong and some areas of Beijing. At Shanghai, Hangzhou and Xian there was no network at all.
Services Tsim –
We apologise for the trouble you have had. We have made some changes in our network partners to ensure this does not happen again. Thank you for taking the time to bring this to our notice.
R K Gupta –
It was a great purchase. However, the back end team response had been very poor in resolution of the issue. Secondly, you do not get any information on the balance and /or whether it requires top up.
Services Tsim –
We apologise for the responsiveness of our backend team. We are also working to bring better information about topups to the SIM card. Thank you for taking the time to provide feedback.
Sameet Hirani (verified owner) –
Very nice sim..Works all over..Only balance on card needs to be more detailed..A bit confusing..Rest awesome..Must buy..
Services Tsim –
Thank you for your kind words and review.
Shirish Bagal (verified owner) –
I used the card in Germany and USA. The performance was pretty good, and i had no real issues with it. The support team is also very helpful.
Services Tsim –
Thank you for your kind words and review.
Amit Agarwal (verified owner) –
During my trip to Singapore in July 2017, the sim given by Tsim did not work at all. I had to use my Indian roaming number incurring heavy charges.
Services Tsim –
We apologise for the inconvenience caused to you at Singapore. We are looking to see what caused the service issue.
Rajeev Agarwal (verified owner) –
Used the card in Florida, USA & Singapore.
The card worked well including the data.
Only wish there was a easier way to set the apn settings.
The incoming calls perfect.
On outgoings calls sometimes did not get reverse call. On such calls the calls happened by putting # after the number
Services Tsim –
Thank you for your kind words and detailed review.
Rabindra Nath Patnaik (verified owner) –
Fully satisfied with the SIM. I am now in the fifth country in Europe and I have been using T-Sim both for voice calls and data. I rate with 5-Stars.
Services Tsim –
Thank you for your kind words and review.
Prashant Patil (verified owner) –
Gr8 service and good features by Tsim….used it in usa and uk
Value for money !
Services Tsim –
Thank you for your kind words and review.
Irene Malik (verified owner) –
The most reasonably priced internet and voice package that can be bought in India for travel abroad. Worked well in UK, Europe & US. I’m going to stick with TSIM when I travel abroad next.
Services Tsim –
Thank you for your kind words and review.
Rajnish Patel (verified owner) –
Great SIM, recommended to many of friends, connectivity GREAT even from Mont Blanc Switzerland… 5 STAR PRODUCT
just that i could not check balance, because i could not find the details for that..
Services Tsim –
Thank you for your kind words and for confirming where it worked.
Shailesh Malke (verified owner) –
Excellent service. TSIM served my purpose . I was worried about my parents as they were in connected flights . I could reach them when they landed and was able to touch base with them at regular intervals wherever phone was reachable.
Services Tsim –
Thank you for your kind words. We are glad our SIM card served its purpose.
Nilanjan Dev (verified owner) –
I am super happy with the service. I went to South Africa, used the Refundable Lifetime Global SIM Card for 12days. Excellent connectivity, never faced any problem anywhere. Would strongly recommend this sim to all.
Services Tsim –
Thank you for your kind words and recommendation.
PRITESH P SHAH (verified owner) –
i am going Europe all city perfect coverage really nice coverage
Services Tsim –
Thank you for your kind words.
Dr A A BAGMAR (verified owner) –
I used this card
Found very useful
Very economical
Never had Network problem
Services Tsim –
Thank you for your kind words.
imran hodekar –
Very very useful ..I am working in marchant navy travelling around the world this card is working perfect in all countries.. Highly recommend.
Services Tsim –
Thank you for your kind words and recommendation.
Rajeev Agarwal (verified owner) –
Excellent card and worked perfectly.
Recommended for all travellers.
Services Tsim –
Thank you for your kind words and review
Venus Jewellers (verified owner) –
Good sim,works well in most of countries
Services Tsim –
Thank you for your kind words.
CANUTE DMELLO (verified owner) –
I have been using TSIM for the past 5-6 Years & have not incurred any problems so far whether I travel UK, Europe or any other destination & best part is I don’t have to change my number….I have & will recommend people to use TSIM for your Business or Leisure Travels.
Services Tsim –
Thank you for your kind words
Saurabh (verified owner) –
This is a great SIM and really helped me while i was in Israel for local as well as talking to India.
Call quality is also great and i recommend it to people traveling on business.
Unfortunately data plan could not get activated as a result local travel through google map was slightly constrained.
Services Tsim –
Thank you for your review and we apologise for the trouble you had with the Data.