- Simple package for either calls, SMS or data or a combination of each.
- Prepaid: No billing shocks!
- There is no rent or monthly minimum usage.
- Lifetime validity on talk time, however phone number might change if it is not used.
- Call forwarding to India mobile or landline when not in use.
- Unused talk time/credit balance refundable for a year.
- We require a copy of your passport.
Voice / SMS Slabs
Countries are divided into slabs as below, giving you fixed number of minutes for each slab. Local calls are those within the same slab.
200 minutes/200 SMS when you are in one of:
Canada, Hong Kong, Israel, Japan, Malaysia, Mexico, Mongolia, Korea (South), Puerto Rico, Singapore, United States of America, Virgin Islands US
100 minutes/100 SMS when you are in one of:
Australia, Bangladesh, Bahamas, Bermuda, Brazil, Brunei Darussalam, Bhutan, Chile, Cambodia, Colombia, Costa Rica, Cyprus, Czech Republic, Germany, Denmark, France, Faroe Islands, Guadeloupe, Greece, French Guiana, Hungary, Indonesia, Ireland, Iceland, Kazakhstan, Kuwait, Laos, Liechtenstein, Martinique, Nigeria, Norway, New Zealand, Pakistan, Peru, Poland, Portugal, Paraguay, Réunion, Romania, Slovakia, Sri Lanka, Sweden, Taiwan, Thailand, United Kingdom, Vietnam
50 minutes/50 SMS when you are in one of:
Afghanistan, Andorra, Angola, Anguilla, Aruba, Argentina, Armenia, Antigua and Barbuda, Austria, Bahrain, Barbados, Belgium, Bulgaria, Bolivia, Botswana, Cayman Islands, China, Croatia, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Finland, Gibraltar, Grenada, Guatemala, Guyana, Honduras, Iran, Iraq, Italy, Jamaica, Jordan,Kenya, Kyrgyzstan, Latvia, Lebanon, Libya, Lithuania, Luxembourg, Macao, Macedonia, Malta, Mauritius, Mexico, Morocco, Mozambique, Nepal, Netherlands, Netherlands Antilles, Panama, Philippines, Qatar, Russian Federation, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and Grenadines, Saudi Arabia, Serbia, Slovenia, Spain, South Africa, Sudan, Swaziland, Switzerland, Tajikistan, Trinidad and Tobago, Turkey, Turks and Caicos Islands, Ukraine, United Arab Emirates, Uruguay, Uzbekistan, Venezuela, Virgin Islands UK, Yemen
Exceptions: In Austria, Belgium, Bulgaria, Croatia, Estonia, Finland, Georgia, Gibraltar, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Serbia, Slovenia, Spain, Switzerland, Tajikistan, Ukraine you get 100mins of calls to India
25 minutes/25 SMS when you are in one of:
Albania, Algeria, Azerbaijan, Benin, Bosnia and Herzegovina Burkina Faso, Belarus, Cameroon, Cape Verde, Côte d’Ivoire, Equatorial Guinea, , Fiji, French Polynesia, Gabon, Gambia, Ghana, Guinea-Bissau, Lesotho, Malawi, Mali, Mayotte, Moldova, Monaco, Montenegro, Montserrat, Myanmar, Namibia, New Caledonia, Nicaragua, Niger, Rwanda, Senegal, South Sudan, Syria, Tanzania, Timor-Leste, Uganda, Zambia, Zimbabwe
Exceptions: In Albania, Bosnia and Herzegovina, Fiji, Mayotte & Monaco you get 100mins of calls to India
Data Slabs
2GB when you are in one of:
Austria, Denmark, Greece, Hong Kong, Ireland, Italy, Norway, Poland, Sweden, Taiwan, Turkey, United Kingdom
1GB when you are in one of:
Afghanistan, Albania, Australia, Azerbaijan, Belarus, Belgium, Botswana, Bulgaria, Cameroon, Canada, Central African Republic, Congo, Congo (Democratic Republic), Cote D’ivoire, Croatia, Cyprus, Czech Republic, Estonia, Finland, France, French Guiana, Georgia, Germany, Ghana, Gibraltar, Guadeloupe, Guinea, Guinea-Bissau, Hungary, Iceland, Israel, Kazakhstan, Kyrgyzstan, Korea (South), Latvia, Lesotho, Liechtenstein, Liberia, Lithuania, Luxembourg, Macedonia, Malawi, Malta, Mozambique, Myanmar, Netherlands, New Zealand, Niger, Nigeria, Portugal, Puerto Rico, Réunion, Romania, Russian Federation, Rwanda, Senegal, Serbia, Seychelles, Slovakia, Slovenia, Spain, South Africa, Sri Lanka, Swaziland, Switzerland, Tanzania, Uganda, Ukraine, United States of America, Zambia
500MB when you are in one of:
Armenia, Cape Verde, Chile, China, Costa Rica, Dominican Republic, El Salvador, Fiji, Gabon, Guatemala, Honduras, Indonesia, Iran, Japan, Kuwait, Mauritius, Mexico, Montenegro, Mongolia, Malaysia, Nicaragua, Oman, Peru, Philippines, Samoa West, Singapore, Tajikistan, Thailand, Uruguay, Uzbekistan, Vietnam
250MB when you are in one of:
Algeria, Anguilla, Antigua and Barbuda, Argentina, Aruba, Bahrain, Bangladesh, Barbados, Bermuda, Bolivia, Brazil, British Virgin Islands, Brunei Darussalam, Cayman Islands, Cambodia, Chad, Colombia, Dominica, Ecuador, Egypt, Faroe Islands, Gambia, Grenada, Guyana, Guernsey, Haiti, Isle of Man, Jamaica, Jersey, Jordan, Kenya, Laos, Macao, Mauritania, Moldova, Nepal, Netherlands Antilles, Oman, Pakistan, Panama, Paraguay, Qatar, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and Grenadines, Saudi Arabia, Sierra Leone, Tonga, Turks and Caicos Islands, United Arab Emirates
Using the SIM Card
Using the SIM Card for the first time
- Power off your phone
- Insert your new SIM card into the first SIM card slot
- Power on your phone
- Your phone should connect on a GSM/WCDMA/LTE network.
Please also note, using this SIM card to surf Internet or make calls outside coverage countries will significantly reduce the data and voice usage capacity, or even cause the SIM card to stop functioning.
Receiving calls
People anywhere in the world can dial your UK number directly to reach you, for example, +44774132 12345.
Making Calls through Reverse Call
This SIM uses reverse call for outbound calls. When you dial using reverse call, the call disconnects and you receive a return call connecting you with the number you want to speak to.
If you fail to get a call back, redial the number followed by the “#” key.
Making local calls
For the purposes of this card, local calls include calls to any country in the same slab as the country from which you are calling. To make such calls use the full international format. E.g. to call a UK landline number from any country use (for example) +44 207 222 1234.
Emergency Call Number.
Please note Europe emergency call number “112” will NOT work in this card.
Making calls to India
Remember to add the country code when making calls to India. Check that the number begins with +91 before dialing. E.g. to call India number 022 24216344, dial +91 22 24216344
Helpdesk
TSIM’s customer service agents can be reached via email at services@tsim.in or phone +91 22 24216344.
Should you use automatic or manual network selection?
There are two ways of selecting a network. You can either set your handset to use AUTOMATIC Network selection or MANUAL selection. When using automatic selection the handset will look for all networks that it is able to attach to and logs onto the first network it finds. When using manual selection you must manually search through the networks and select a network to attach to. We recommend using automatic network selection. Please refer to your handset manual to check the default settings for your phone.
Setting up call forwarding/divert
To activate call forwarding/call divert, dial *102(phone number in international format)#. You will get a confirmation message on the screen. For eg. *102912224216344#. To deactivate dial *103#
Setting data on your phone
Please ensure Mobile Data & Data Roaming is enabled on your phone. Setup APN (Access Point Name) manually as follows:
Set Access Point Name (APN) in your smartphone to “globaldata” without any username or password
On Android Phones, tap the Menu button / Settings / Mobile networks / Access Point Names / New APN / Set Name & APN as “globaldata” / OK / Save
On iPhone: Tap Settings / General / Network / Cellular Data Network / APN and enter “globaldata”. Leave username & password blank. Tap Network
On iPhone6 & above:
a. While connected to WiFi, open Safari and goto: m.apnchanger.org
b. Select Manual
c. Enter “globaldata” in APN Name (small letters & no spaces) and click install.
d. If asked for a PIN enter your iPhone 4 digit unlocking PIN
e. Approve the installation of the unsigned profile.
On some iPhone devices you will need to remove the existing current Profile (found in Settings-> General -> Profile -> Existing Profile -> Remove) before installing the Globaldata APN.
On Windows Phone: Go to Apps list / Settings / Mobile Network / Add Internet APN / Set APN as “globaldata” / Save
Checking your Balance
You will periodically get automatic balance messages on your phone. Another way to get balance information is to dial +163 162 10 001 from your phone and disconnect after a few rings. The call will not be answered and you will not be charged for that call. You will later receive an SMS with balance information.
Online Refill
Use this link to instantly add credit to this card. This link requires you to know either the SIM serial number (printed on the SIM) or the SIM phone number. If you are sure of neither, it is best to use the drop down under “New Card or Refill?” and choose Refill. Our helpdesk will trace out your earlier TSIM phone number and if necessary verify it with you before crediting the card.
Refund Policy
You are eligible for a refund on unused talktime/data with usage rounded to the next slab. I.e. If you use 2.8GB after subscribing to a 6GB SIM card, your usage will be taken to be 4GB, and you will get refund on the difference between the price of a 4GB and 6GB card. This refund is available for 12 months after payment.
Shyam Umarji (Verified user) –
The sim card worked for incoming calls only and outgoing sms only. I was unable to make outgoing calls. I had to send sms to India, where my son contacted TSIM and they made some changes. The outgoing call facility started on the second day of my stay in Egypt.
Services Tsim –
Thank you for your review. We apologise for the trouble you had initially with your card.
Rahul Sinha (Verified user) –
Sim worked nice in USA, but not in Toronto, Canada.
Services Tsim –
Thank you for your review and for taking the trouble to bring this to our notice. We apologise for the trouble you had at Toronto.
Rajmohan Sathyadev (Verified user) –
I regularly used to buy country/region specific sim cards and this time I purchased 2 of those global life time sim cards with prepaid top ups. I used them in China and nowhere I got 3G or 4G. I only got very slow 2G network. I tried all auto/manual network settings. I used with one+5 and Vivo v7plus phones. In one sim card I did not even made one single call and when I tried to call a local number, I got a voice and sms mentioning your credit is over!!! The first thing what I did when I came back to India was to throw those sims in dust bin. I do not recommend those sims. Please buy country specific short time validity sims which really works.
Services Tsim –
We are sorry you have had a poor experience with our Global Card. According to records forwarded to us by our network partners, your SIMs were able to access Data till they ran out of credit on the 2nd and 27th Nov respectively. We are unable to check what speed this Data was accessed at. We agree with your comment that where ever available, country specific SIMs provide better performance.
Praveen (Verified user) –
Excellent service by TSIM. Got it delivered within 24 hours and the network was perfect in all travel zones. Even with single signal bar the call and data package worked perfectly.
Services Tsim –
Thank you for your kind words and review.
Sumeet Man Singh (Verified user) –
It did not inform you about your usage, and the sim suddenly died down on us at a time when we needed it in an emergency. We had to ask someone with data to recharge it. The number to dial ( which I inquired on email)later to tell balance did not work. kept saying incorrect code.So one had no way of knowing that the sim is working or not. In USA it worked in bits and parts. On return to UK, it again worked sporadically at Heathrow, and the data did not automatically reconnect.
Services Tsim –
We are sorry for the trouble you had using our product. We are inquiring into the specifics of your case to see what happened.
Prashanth Bavimane (Verified user) –
I was out in Europe and used your SIM and i must say it was a great experience… i did have trouble initially w/ the APN settings and but it worked well.
Your Customer Service is awesome… always ready to help.
Services Tsim –
Thank you for your kind words and understanding.
Balaji Sampathkumar (Verified user) –
This is a great SIM and really helped me while i was in Bangkok for talking to India.
4G network was pretty smooth as well and the coverage was good.
Call quality was also great and i recommend it to people traveling on business or on holidays.
Services Tsim –
Thank you for your kind words and recommendation.
pulakbhatta (Verified user) –
Had used SIMs of various companies in my earlier travels. However this time I was highly impressed on using the Global card during my recent tour of UK. Very extensive network and fast data that enables navigation through cell. The only suggestion would be for introduction of an automated no. from where to get information on balance and usage. On the whole, highly recommended!
Services Tsim –
Thank you for your kind words and recommendation.
Gurpreet Singh (Verified user) –
I used the Global Lifetime Validity Card in Canada. The service was very good. I could easily connect to India and local Canadian nos. Had no problem at all. In fact my entire balance was not even fully used, the service is so reasonably priced.
Now I am planning to use the same no for my Europe trip.
Thanks Team TSIM for the excellent service.
Dr. Gurpreet Singh
Services Tsim –
Thank you for your kind words and continued support.
Ramesh Iyer (Verified user) –
I have been using it in Korea and Japan. Had initial teething problems with getting connected but was resolved soon and the service is good . I am able to connect to the net and do the whatsapp chat and audio calls without any problem. I am a seafarer and would recommend this card to all my fellow seafarers
Services Tsim –
Thank you for your kind words and recommendation.
Yogeshkumar –
I recently used the SIM card in Paris. The service was excellent. However, the Webcall utility did not work well. The quality of connection was not good most times.
Services Tsim –
Thank you for your kind words and for confirming the city in which it worked. We also thank you for trying out our web call App. We apologise for the trouble you had with it. It is experimental as of now, and we recommend using normal calling via the SIM for all important calls. Your feedback on the App has been forwarded to the developers.
Tushar Jain (Verified user) –
Worked flawlessly in Malaysia. Had a lot of trouble in Japan initially and had to repeated call TSIM agents who were very kind and resolved some backend issue. IN the USA, the coverage was not at all good.
Services Tsim –
Thank you for your review and understanding
Rabindra Nath Patnaik (Verified user) –
Highly appreciated the smooth recharge process. Will love to get notifications when balance falls below 5% of the amount.
Services Tsim –
Thank you for your kind words. Your suggestion has been forwarded to the product development team.
Atanu Maulik (Verified user) –
I used TSIM’s Refundable Lifetime Global SIM Card during my recent travel to France, Germany and Austria. The card got activated immediately upon landing and the data started flowing after I set the APN manually to “globaldata” as per instructions. The sim worked mostly without any issues as I moved from one country to the next. Only thing I needed to do was to restart the phone on entering a new country.
I am very satisfied with TSIM and the service provided and the prices are also quite reasonable. As travel gets very easy one you are connected and apps like Google maps, Translate, etc. start working, I highly recommend getting a sim card before you start your trip.
Services Tsim –
Thank you for your kind words and for confirming the countries in which it worked.
Chiranjit Ojha (Verified user) –
When I bought this sim card I had some doubts whether it would work. But so far I have visited 2 countries and it has seamlessly delivered mobile network and 3g data to me (I had to set up the APN manually for data to work but that’s quite easy and works exactly like the instructions). And the best part is that I still have a lot of call time and data left (I had a good wifi connection in my hotel) that I intend to use a few months later when I travel abroad again to a third country. Had I not gone with this I’d have to buy a prepaid sim card from every individual country which would cost me 3-4 times as much total just till now, and those wouldn’t allow me to make calls to India on the cheap either. I’m glad I went for this product instead.
Services Tsim –
Thank you for your kind words and review.
pratiksha singh (Verified user) –
Amazing and fast service .I got it delivery in a day and fast documentation process. I used this in 5 countries with recharge of 989 for 10 days for my eastern Europe trip. 5 stars for service
Services Tsim –
Thank you for your kind words.
Anurag Goel (Verified user) –
Great SIM, worked well in Canada.
Services Tsim –
Thank you for your kind words and for confirming its functioning in Canada.
Vinay Sinha (Verified user) –
Very poor performance. The global SIM only worked at Hong Kong and some areas of Beijing. At Shanghai, Hangzhou and Xian there was no network at all.
Services Tsim –
We apologise for the trouble you have had. We have made some changes in our network partners to ensure this does not happen again. Thank you for taking the time to bring this to our notice.
R K Gupta –
It was a great purchase. However, the back end team response had been very poor in resolution of the issue. Secondly, you do not get any information on the balance and /or whether it requires top up.
Services Tsim –
We apologise for the responsiveness of our backend team. We are also working to bring better information about topups to the SIM card. Thank you for taking the time to provide feedback.
Sameet Hirani (Verified user) –
Very nice sim..Works all over..Only balance on card needs to be more detailed..A bit confusing..Rest awesome..Must buy..
Services Tsim –
Thank you for your kind words and review.
Shirish Bagal (Verified user) –
I used the card in Germany and USA. The performance was pretty good, and i had no real issues with it. The support team is also very helpful.
Services Tsim –
Thank you for your kind words and review.
Amit Agarwal (Verified user) –
During my trip to Singapore in July 2017, the sim given by Tsim did not work at all. I had to use my Indian roaming number incurring heavy charges.
Services Tsim –
We apologise for the inconvenience caused to you at Singapore. We are looking to see what caused the service issue.
Rajeev Agarwal (Verified user) –
Used the card in Florida, USA & Singapore.
The card worked well including the data.
Only wish there was a easier way to set the apn settings.
The incoming calls perfect.
On outgoings calls sometimes did not get reverse call. On such calls the calls happened by putting # after the number
Services Tsim –
Thank you for your kind words and detailed review.
Rabindra Nath Patnaik (Verified user) –
Fully satisfied with the SIM. I am now in the fifth country in Europe and I have been using T-Sim both for voice calls and data. I rate with 5-Stars.
Services Tsim –
Thank you for your kind words and review.
Prashant Patil (Verified user) –
Gr8 service and good features by Tsim….used it in usa and uk
Value for money !
Services Tsim –
Thank you for your kind words and review.
Irene Malik (Verified user) –
The most reasonably priced internet and voice package that can be bought in India for travel abroad. Worked well in UK, Europe & US. I’m going to stick with TSIM when I travel abroad next.
Services Tsim –
Thank you for your kind words and review.
Rajnish Patel (Verified user) –
Great SIM, recommended to many of friends, connectivity GREAT even from Mont Blanc Switzerland… 5 STAR PRODUCT
just that i could not check balance, because i could not find the details for that..
Services Tsim –
Thank you for your kind words and for confirming where it worked.
Shailesh Malke (Verified user) –
Excellent service. TSIM served my purpose . I was worried about my parents as they were in connected flights . I could reach them when they landed and was able to touch base with them at regular intervals wherever phone was reachable.
Services Tsim –
Thank you for your kind words. We are glad our SIM card served its purpose.
Nilanjan Dev (Verified user) –
I am super happy with the service. I went to South Africa, used the Refundable Lifetime Global SIM Card for 12days. Excellent connectivity, never faced any problem anywhere. Would strongly recommend this sim to all.
Services Tsim –
Thank you for your kind words and recommendation.
PRITESH P SHAH (Verified user) –
i am going Europe all city perfect coverage really nice coverage
Services Tsim –
Thank you for your kind words.
Dr A A BAGMAR (Verified user) –
I used this card
Found very useful
Very economical
Never had Network problem
Services Tsim –
Thank you for your kind words.
imran hodekar –
Very very useful ..I am working in marchant navy travelling around the world this card is working perfect in all countries.. Highly recommend.
Services Tsim –
Thank you for your kind words and recommendation.
Rajeev Agarwal (Verified user) –
Excellent card and worked perfectly.
Recommended for all travellers.
Services Tsim –
Thank you for your kind words and review
Venus Jewellers (Verified user) –
Good sim,works well in most of countries
Services Tsim –
Thank you for your kind words.
CANUTE DMELLO (Verified user) –
I have been using TSIM for the past 5-6 Years & have not incurred any problems so far whether I travel UK, Europe or any other destination & best part is I don’t have to change my number….I have & will recommend people to use TSIM for your Business or Leisure Travels.
Services Tsim –
Thank you for your kind words
Saurabh (Verified user) –
This is a great SIM and really helped me while i was in Israel for local as well as talking to India.
Call quality is also great and i recommend it to people traveling on business.
Unfortunately data plan could not get activated as a result local travel through google map was slightly constrained.
Services Tsim –
Thank you for your review and we apologise for the trouble you had with the Data.