- Simple package for either calls, SMS or data or a combination of each.
- Prepaid: No billing shocks!
- There is no rent or monthly minimum usage.
- Lifetime validity on talk time, however phone number might change if it is not used.
- Call forwarding to India mobile or landline when not in use.
- Unused talk time/credit balance refundable for a year.
- We require a copy of your passport.
Voice / SMS Slabs
Countries are divided into slabs as below, giving you fixed number of minutes for each slab. Local calls are those within the same slab.
200 minutes/200 SMS when you are in one of:
United States of America,
100 minutes/100 SMS when you are in one of:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Italy, Kazakhstan, Kyrgyzstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Netherlands, Norway, Poland, Portugal, Romania, Russian Federation, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Tajikistan, Turkey, Ukraine, United Kingdom
Exceptions: In Armenia, Austria, Belgium, Bulgaria, Croatia, Estonia, Finland, Italy, Kazakhstan, Kyrgyzstan, Latvia, Lithuania, Luxembourg, Macedonia, Malta, Netherlands, Russian Federation, Serbia, Slovenia, Spain, Switzerland, Tajikistan, Turkey & Ukraine you get 50mins of incoming / local calls.
Data Slabs
2GB when you are in one of:
Austria, Denmark, Greece, Ireland, Italy, Norway, Poland, Sweden, Turkey, United Kingdom
1GB when you are in one of:
Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Finland, France, Georgia, Germany, Hungary, Iceland, Kazakhstan, Kyrgyzstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Netherlands, Portugal, Romania, Russian Federation, Serbia, Slovakia, Slovenia, Spain, Switzerland, Tajikistan, Ukraine, United States of America
Using the SIM Card
Using the SIM Card for the first time
- Power off your phone
- Insert your new SIM card
- Power on your phone
- Your phone should connect on a GSM/WCDMA/LTE network.
Please also note, using this SIM card to surf Internet or make calls outside coverage will significantly reduce the data and voice usage capacity, or even cause the SIM card to stop functioning.
Receiving calls
People anywhere in the world can dial your UK number directly to reach you, for example, +44774132 12345.
Emergency Call Number.
Please note Europe emergency call number “112” will NOT work in this card.
Making local calls
For the purposes of this card, local calls include calls to any country mentioned under “Coverage”, from any country mentioned under “Coverage”. To make such calls use the full international format. E.g. to call a UK landline number from any country use (for example) +44 207 222 1234.
Making calls to India
Remember to add the country code when making calls to India. Check that the number begins with +91 before dialing. E.g. to call India number 022 24216344, dial +91 22 24216344
Helpdesk
TSIM’s customer service agents can be reached via email at services@tsim.in or phone +91 22 24216344.
Should you use automatic or manual network selection?
There are two ways of selecting a network. You can either set your handset to use AUTOMATIC Network selection or MANUAL selection. When using automatic selection the handset will look for all networks that it is able to attach to and logs onto the first network it finds. When using manual selection you must manually search through the networks and select a network to attach to. We recommend using automatic network selection. Please refer to your handset manual to check the default settings for your phone.
Setting up call forwarding/divert
To activate call forwarding/call divert, dial *102(phone number in international format)#. You will get a confirmation message on the screen. For eg. *102912224216344#. To deactivate dial *103#
Setting data on your phone
Please ensure Mobile Data & Data Roaming is enabled on your phone. Setup APN (Access Point Name) manually as follows:
Set Access Point Name (APN) in your smartphone to “globaldata” without any username or password
On Android Phones, tap the Menu button / Settings / Mobile networks / Access Point Names / New APN / Set Name & APN as “globaldata” / OK / Save
On iPhone: Tap Settings / General / Network / Cellular Data Network / APN and enter “globaldata”. Leave username & password blank. Tap Network
On iPhone6 & above:
a. While connected to WiFi, open Safari and goto: m.apnchanger.org
b. Select Manual
c. Enter “globaldata” in APN Name (small letters & no spaces) and click install.
d. If asked for a PIN enter your iPhone 4 digit unlocking PIN
e. Approve the installation of the unsigned profile.
On some iPhone devices you will need to remove the existing current Profile (found in Settings-> General -> Profile -> Existing Profile -> Remove) before installing the Globaldata APN.
On Windows Phone: Go to Apps list / Settings / Mobile Network / Add Internet APN / Set APN as “globaldata” / Save
Checking your Balance
You will periodically get automatic balance messages on your phone. Another way to get balance information is to dial +163 162 10 001 from your phone and disconnect after a few rings. The call will not be answered and you will not be charged for that call. You will later receive an SMS with balance information.
Online Refill
Use this link to instantly add credit to this card.
Refund Policy
You are eligible for a refund on unused talktime/data with usage rounded to the next slab. I.e. If you use 2.8GB after subscribing to a 6GB SIM card, your usage will be taken to be 4GB, and you will get refund on the difference between the price of a 4GB and 6GB card. This refund is available for 12 months after payment.
Nehal Agarwal (Verified user) –
An excellent product! Works everywhere it says it will. Extremely satisfied.
Services Tsim –
Thank you for your kind review
suraj.joshi (Verified user) –
Excellent service
Services Tsim –
Thank you for your kind words.
regeamol (Verified user) –
Worked very well in France. Useful for data and calls
Services Tsim –
Thank you for your kind review
Indranil Ghosh (Verified user) –
It didn’t worked in Germany but worked in Switzerland.
Services Tsim –
We are sorry the SIM card did not work for you initially. We request customers to get in touch with as soon as possible to avoid such situations.
s kundu (Verified user) –
Used this card in Brussels, Amsterdam and Rome. Worked fine
Services Tsim –
Thank you for your kind words and for specifying the cities in which it worked.
Gerald DSouza (Verified user) –
I opted for this sim card and the specific configuration as I wanted to make calls (to India) and also use data (for WA an email). Making calls to India was a breeze and I was extremely happy with it. However, I just could not activate the data option on the card and hence could neither use Whats App nor access or send emails during the 15 days I was away.
The adapter fitted into the wall outlets in all visited countries in Europe, but my mobile charger would not stay firmly in the socket. However, I found a practical solution and was able to keep it charged on a daily basis. Since it was a gift, well ….!
Services Tsim –
We are sorry you could not activate the data on this SIM card and we wish you had contacted us about the same. Thank you for your balanced review.
Promod Kumar Pradhan (Verified user) –
Had no problems while roaming Europe.
Thanks Tsim 🙂
Services Tsim –
Thank you for your kind review.
Aditya Ruia –
Dear Sir
I have brought a new europe travel sim. But I am trying to contact via phone – always engaged no body is answering. Sending e-mails no body is answering. Chat no one is available. There seems be to no way i can reach out to the company, also no response even to emails given 4 days back. I am worried if there is no help in India. How will they assist abroad. Sorry to say.
Thank you
Services Tsim –
The confusion regarding your documents was inexcusable. The email address relating to documents is a incoming only address that does not respond to messages. However, you should have received clearer messages regarding the status of your documents. Based on your feedback we have changed our procedures to ensure this does not repeat. Also, on the day you tried calling we were temporarily short on tele staff due to severe flooding around our office.
We are glad we could sort out all issues in the end. Trust our product will serve you well in your trips.
Gyanendra (Verified user) –
Excellent. I was skeptical initially. But it turned out a very good decision. Will sure to keep this in every trip here onward.
PS: However, the free adapter turned out to be a disaster. I could not plug my charger into the adapter at all. So had a lot of problem during the trip.
Services Tsim –
Thank you for your kind review and we apologise for the trouble with the adapter.
Yazdi (Verified user) –
Excellent TSIM.
A hassle free network.
Services Tsim –
Thank you for your kind words.
GIRISH (Verified user) –
Good connectivity
Services Tsim –
Thank you for your kind words.
Saurav (Verified user) –
This is now a must have in my packing list. Worked perfectly in Amsterdam, Basel and Munich. Ultra-cheap & reliable.
Services Tsim –
Thank you for your kind words and for confirming the cities in which it worked.
Mohit (Verified user) –
Worked sporadically. Data was dodgy. Was never able to make WhatsApp call during 9 day tour. Had to buy a local SIM. Would get a roaming pack activated on my indian SIM in future..
Services Tsim –
We see you were able to use Data in your first destination, however in the second country you were not able to use Data. This is usually because the APN settings sometimes need to be redone when crossing borders. We apologise for the inconvenience caused and thank you for your review.
Yazdi Buhariwalla (Verified user) –
No words to express. Awesome network of TSIM while travelling and also administrative services from Mumbai Office of Ms. Alisha & Ms. Archana is SUPERB.
In fact now I have changed my plan from Lifetime Refundable Sim to Lifetime Global Refundable Sim. Hope it works better and more user friendly.
Keep it up ?
Services Tsim –
Thank you for your kind words for our SIM and staff!
GIRISH (Verified user) –
Nice sim card with good connections everywhere.would recommend it
Services Tsim –
Thank you for your kind words and recomendation